Hampton Inn & Suites Indianapolis-Keystone

"Hotel was clean and in a good location for our event. Hampton breakfast had become very disappointing, but not just at this location. Staff was very friendly."

"Terrible experience. Room we booked On line was not ready at check in Time . We offered a smaller room At a lower price . Next morning at Check out- front desk refused to Credit us the lower price . They even Refused to print out what actual Room we stayed in vs the larger room We had originally reserved . General Manger and staff were Rude-and Condescending."

"Nice hotel. Clean spacious rooms. Parking lot is not the best but not the worst. Pool and gym both very nice."

"I have stayed at this location a total of over three weeks in total this year due to family deaths. The first time was okay for the most part, minus a person at the front desk asking us to go up and down to check multiple key cards to find out what we had told them was wrong in the first place, to door itself was dead and needed to be recharged. To which we had to wait 20 min to get back into our room, mind you this was after breakfast and we didn’t even have our wallets. Second time was for a two week stay, we had our two dogs and for the most part that stay went okay, we didn’t spend much time there. Staff at this point was very nice, enjoyed our dogs and recognized us. This third time was enough to make us NEVER come back. The two OLDER ( and I say that because when they just asked for my ID to buy a night cap and i didn’t have it on me, they said “it’s not because you look young, we just have to”) woman who work the front desk are rude, slow, and don’t do their jobs. Sticky floor that they tried to clean up with dry Kleenex, sighed at my grieving partner when he asked them to grab him something, and all around just DUMB. Consistently blamed the rest of the staff for things not being done that seemed to be their job??? This is the only bad review I have ever left online, I try to always leave positive responses, but this place needs to figure out it’s staff problem. I have worked customer service my entire life and I know how hard and annoying people can be, but to get consistent terrible service when we have paid thousands of dollars to this place is insane. Needless to say, we won’t be coming back even though the location is perfect. Rooms are always clean and they allow dogs, great if you don’t want to be treated with respect."

"My weekend stay was very disturbing and uncomfortable. I didn’t feel safe after catching few foreign men in the pool area recording my children and another family that was not there with us. Supervisor was unable to do anything, Police were called to make reports and I asked multiple times for a room change due to the guys being on the same floor as me and my children and that was unable to be accommodated as well. Staff was very understanding on listening about our issues,but nothing was resolved. I feel the least that could have been done was change our room me and my children was very uncomfortable the whole weekend."