Hoosier Heights Bloomington 1008 South Rogers Street, Bloomington, IN 47403

"I was treated very rudely by one of the people at the desk. It was to the point where he poorly explained their policies that are poorly explained on their site. I felt as if they did not want me present in their facility. I’ll never return and advise anyone who’ll listen to follow suit. Customer service and human decency was lacking during my visit."

"the foam pit had big pads in it that caused my girlfriend whiplash when she fell. get rid of the pads leave the foam blocks and it would be a much better landing. Thats the only problem we had until that it was fun."

"I thought it overall was nice. I took 2 teenage boys and they enjoyed it for a few hours. Staff was very courteous. Since we were first timers, we got the orientation spill. It was very helpful. Wear cool, comfortable clothing bc you do get hot. If you’re a mom with teenagers and need to keep them busy, this is a good place. I used the treadmills while the boys free climbed. You could see from there. Will return."

"Hoosier Heights is a fun spot and the interior is lovely but I think the membership strategy needs work, as well as the culture around hearing feedback from members. They only have two payment tiers: unlimited ($70/month) and per-climb ($20). The pricing structure makes it tough to participate as a person with disabilities. When I gave feedback about this, the staff member on the phone was dismissive. I know friends who canceled their memberships after years of daily climbing because the gym quality didn't match the price and they'd rather pick another sport than climb HH. It would be good to have a middle tier for people who climb several times a months-ish due to disability or any other reason. Many gyms have accessible climbing rates with proof of EBT/Medicaid but Hoosier Heights doesn't offer anything like that, either. The all-or-nothing membership strategy seems unnecessarily exclusive and their lack of accessibility measures doesn't match the "climbing is for everyone," attitude they project outward through marketing, etc."

"The facility and climbing gym itself is great, & worth 5 starts some of the people who work there can be rude though. I had been there for a minute & was asking a question and in the middle of our conversation she picked up the phone and had a whole other conversation for a couple minutes before getting back to me!! At least tell the guy on the phone to wait a minute until you take care of the person in front of you first! I find it very dismissive & disrespectful."