Publix Pharmacy at Trace Crossing

"Ms. Felder does great work and runs a good crew. They have filled my prescriptions for years and have gone above and beyond expectations many times."

"The pharmacist and their staff at Publix Pharmacy is the most courteous and eager to assist pharmacy staff I have ever dealt with. I have to refill a monthly prescription that is an unusual medication and it is not stocked in the store. These guys always make sure to order it in time for delivery when my renewal is coming up and always make sure everything is taken care of. They have always answered questions and they are remarkable at remembering their customers and their specific needs / requests. Great pharmacy!"

"My sons Dr sent over a Rx at 8:30am. When I arrived at Publix at 3:00pm I was told it’s not ready. I told the tech assisting me it was sent at 8:30, her response “we don’t open until 9!” Another tech in the back yelled down to me “we really don’t have to have it ready until tomorrow, if you wanted it sooner you should have called and told us!” When I asked How is that communicated to customers, as a customer how should I have known about that policy? The pharmacist said “you don’t”. I have been a customer here for at least a decade and have NEVER heard this, never. This is the 4th or 5th time in a row we have had slow/not so friendly service, but today’s experience/service had me leaving in tears. If you’re at the pharmacy-typically you’ve already had a bad day you don’t need their lack of service adding to it."

"i just called Publix Pharmacy at Trace Crossing to have a very straightforward prescription refilled and was told by Anson Osman, pharmacist, that I should give him more notice to have a prescription refilled. At first he stated one day's notice, then said giving three day's notice would be better for him. I am well aware that pharmacists are paid very well (to essentially count pills), and with that said, a certain level of courtesy should be given to customers. All of the ladies at this pharmacy have excellent people skills, as do all of the other Publix employees. Perhaps Anson should be trained again. I have also called his supervisor. I am at an age where I do not appreciate rudeness."

"Anson was rude and impatient. I had to ask Reagan why a medication was not filled. One of four medications was not ready because they were out of it; however I was told it would be 25 minutes to wait or return tomorrow to get it. I assumed they would give me their last 30 days' supply. I could not wait 25 minutes, and I had agreed to return until Anson snapped, "Do you want it filled or not?" When you are at a pharmacy, you usually are not feeling well. Another gentlemen left because Anson told him to get behind the sign that says wait here or something. That gentleman and I were the only ones in line long before two others arrived. This was my first prescription to be filled at Publix. I will not refill anything else. I love good customer service and have shopped for groceries at Publix since the company's arrival in my city. Reagan was cordial and did her best, but Anson was having a bad day! I hope he is not rude and impatient using the tone he did every day! He lost me as a customer today!"