Copper Creek 100 Copper Creek Place, Florence, AL 35630

"Living here was average. Had some issues here and there with getting things fixed. The main reason for the lower rating was all the trouble we have had moving out. This place made it a PAIN for myself and my wife to move out."

"I love living here at Copper Creek apartments good neighbors"

"Luxury Apartments in Quad Cities, Florence AL. Spacious floor plans with great service, professional lawn care and maintenance. You won’t find a better place to live of apartments living in this area."

"The following message has been written to the best of my ability, without bias. Upon moving into Copper Creek Townhouse In April of last year, I was set to have a positive experience with my first apartment. I'd heard nothing but good things about the place. I was even told it was a quiet neighborhood with many older individuals and no party-throwers/college kids/etc. Apparently I did not speak with the appropriate people about this choice--they were wrong. Both of my neighbors were in college and very, very noisy. (Keep in mind, all of the things I will list here are not all inclusive and are just a FEW examples of issues that went UNRESOLVED after reporting). One neighbor hosted numerous parties and it they were so loud that I could hear the people talking and comprehend their words. There were many nights that I had to turn on fans, the air unit, dishwasher, etc just to drown out noise from both walls. The other neighbor had dogs that were let out WITHOUT leashes and were allowed to USE THE BATHROOM anywhere they chose (owner did not clean up after and leasing manager Ashlee Henry did not do anything about this nor did she do anything about any of the issues that happened during my stay here). The neighbor allowed the dogs to entire my porch area and travel through the garden mulch, spreading it everywhere and did nothing about it. The dogs defecated in front of MY area, the owner did not clean up until I kindly asked her to, to which she said "I don't have time." This neighbor was also very loud, slamming every door throughout the entire unit. This is also the same neighbor that the MANAGEMENT COMPANY allows to stay at these apartments at a DISCOUNTED RATE (inside source told me that they are "related to the company"). This would not be fair even if she were a civilized human being and an acceptable neighbor. As far as I saw, most or all of my neighbors let their animals defecate anywhere and were not forced to clean up after them. So much for playing in the yard with the family. Parking was also an issue on the premises. Although this needs work, it was the least of my worries. The office crew were caught at least once coming into my unit without a notice as well. This occurred over the summer of 2015. I know this because my alarm system had been tampered with while I was gone to work that day. This apartment complex is also located directly beside a business called Shoals MPE... There is no privacy fence of anything to block off from this business. When on break, this business's employees smoke and when they smoke, I got to smell it. It was disturbing and I could not even enjoy a spring breeze coming through the windows. Ultimately, I left Copper Creek Townhomes/Apartments even after attempting to get a transfer to a 1-, 2-, or even 3-bedroom unit. I was told they "had nothing available" but I was seeing the availability right in front of me. No help. This was the worst experience and I wouldn't wish it on my enemy. The owner must not require his/her employees to possess/maintain good customer service attributes. The current leasing manager, Ashlee Henry, possesses none. I've never experienced someone as rude and unprofessional as this person. And to think for an entire year, I had to deal with her. She did not help with any of the above issues and she was not nice. Upon moving out, I spent more than 6 HOURS cleaning the place. I was still charged $60 (or I would be turned over to their collection agency) and they did not return my security deposit that I should have received since I kept the entire apartment looking spectacular. Anything to make or keep a dollar, right? I never caused any trouble and never sought out for it. I followed every rule; I WAS their best tenant and THAT is not coming from me. Hope this helps."