Holiday Inn Express & Suites Florence Northeast, an IHG Hotel

"Staff was nice and helpful with questions. Location was close to restaurants and quiet You can walk to restaurants. I didn't give room 5 stars because I could feel gritty stuff on my feet."

"WARNING!!!!! If you are traveling with a service dog, the hotel requires you to sign a document that states they will enter the room with a black light to look for stains when you check out. THE HOTEL WOULD NOT SCAN THE ROOM BEFORE WE ENTERED TO SHOW US WHAT IT LOOKED LIKE. The cleaning fee for a stain is $300. I was not concerned with our service dog, he has traveled extensively and never had an issue. What did concern me is that a black light can not distinguish between human bodily fluids and an animal. This felt too much like a scam and a direct violation of the ADA since other guest were not black lighted."

"My family and I have stayed here twice now. I have tried other hotels in the area and have decided to return to this hotel due to its convenience to restaurants and shopping, plus the price and quality of the hotel are unmatched. The beds are comfortable, the staff is friendly, and the breakfast is not just continental but has hot options as well, such as omelets, sausage gravy and biscuits, and other well-liked items. The hotel is currently under construction, but there is not any noise to speak of that I experienced."

"The rooms were nice and clean. The water pressure was low in our shower but there was plenty of hot water. The indoor pool was terrible. Cold, although it said heated. And while the pics show a nice area with a hot tub, there isn't one. The indoor pool smells strongly of chemicals. The breakfast is pretty good."

"Great room and the swimming pool was great. I will be back. My grandkids and my daughter loved it just as much as I did. Breakfast was great and plenty."