Residence Inn by Marriott Florence

"Stay at hotel during Christmas holiday. First room had ripped carpet in the bedroom and unraveled at the edges in the sitting area, and broken towel rack in bathroom. They were kin enough to relocate me to a different room but unfortunately no improvement in the condition of the room. 2 top drawers in the bedroom would not stay closed, TV in bedroom worked intermittently and loose tile in the bathroom. Would not recommend to friends or family as an option for accommodations."

"This is the second time we have had a house fire and we stayed here. The first time the staff was great, no issues at all but the second time was terrible. To start, it’s Christmas, we had a fire, when I say we by the way I mean Myself, my fiancé, 6 year old daughter and 80 year old grandfather. All three adults and the insurance adjuster told Residence Inn Florence Al that our grandfather was hard of hearing. We ALL understood that on both sides as the guests and you as the staff but instead this happened His wife passed away, and for him that was his true love, you may as well say his life ended with hers.He owned a Convenience/Service Station in Tuscumbia, AL for the majority of his life that was simply called "Holt's Service Station". The majority of my grandfathers friends were African American and at least 95% of his customers were as well and guess what? He NEVER had a problem with anyone while he ran that store, except one man that tried to rob him one time and to this day he still doesn't hate that man, instead he forgave him because John E. Holt is a Christian man and at heart is and always has been a good man. We stayed at the hotel for about a week before the first incident happened. My Fiance was in the lobby with my daughter and grandfather. There wasn't anyone else there besides the person working the front desk. The front desk worker tried to tell my grandfather that they needed to replace the keycards because ALE had extended our stay and my grandfather didnt understand, I was the one who was taking care of all the things with the hotel but was recovering in the room. My Fiance tried to explain it to him and he couldnt hear so he raised his voice confused and not understanding what was happenning, he raised his voice to my Fiance asking "What?" and also asked her what the desk wanted. The Manager who was behind a closed door and had NO IDEA what was going on came out and got on to him for raising his voice to the front desk worker. Grandad and Fiance explained that he wasnt raising his voice, he is hard of hearing and it wasnt to the worker it was to my fiance but the manager who was clueless ignored that and told him if it happened again he'd be thrown out because the staff needed to feel safe. A hard of hearing man doesnt make someone feel unsafe. I went down to talk the front desk and management that any further things they needed to discuss with to him just go through me to skip the confusion. I told them I'd take care of it and I even apologized for him being loud and for all of the confusion. Skip a few days to 12/20 I'm still healing, was laying in the bed, my Dad had been visiting from Georgia and had taken my Grandfather out to eat for lunch while I was resting, I get a knock on our door. It's the hotel Manager with two other people telling us we have to leave by Friday the 22nd of December. Of course we asked why, we knew that my grandad had been talking with the housekeepers because he always did, he made jokes with them all the time, no one had an issue with him and he was always nice to them as were we. It turned out that when he and my father were walking down the hall there was a Young man, African American, who was doing something with an extension cord which was ran all the way up the hall and he had it coiled up around his arm and neck. My grandfather had spoken with this young man numerous times during our stay and the man knew he was always joking around. The first time my grandad went up the hall he said something about the extension cord being across the walkway, he said hey dont trip or something, that wasn't the issue. The second time was the issue, he walked up the hall and while laughing and talking to the young man he saw the cord all wrapped around him and said "Dont get hung up, man!" . We were thrown out because of that comment. Now let me make this extremely clear, my grandad had been joking with that guy all morning, he even apologised to the staff before we were told we had to leave. Heck, he even CRIED because we were being thrown out over something that stupid."

"We had no choice but to stay at this hotel (because it is one of the only hotels around that are cat friendly and offer kitchens in their rooms) due to a house fire in which we lost everything and were left homeless. Before we even booked the rooms, we requested a room with a full kitchen, as advertised on their website. Not all rooms have full kitchens, though. We had to change rooms 3 times before the management finally got it right. Then shortly after we got settled into the proper room, we find out that we are being kicked out much earlier than expected, due to management overbooking the hotel by 5 rooms. This is the most stressful, incompetent, and unprofessional hotel that I have ever experienced. The general manager, Tammy Dawson, is extremely unpleasant and she made our stay very uncomfortable. The rooms are mediocre, there are bugs inside, and outside on the hotel building itself. There were no mattress protectors on any of the beds either, which is very unsanitary. I am going to include as many photos as I can, for proof. I would never recommend this hotel to anyone."

"The amenities in the room were good. The area was quiet. The kitchen and bathrooms were clean. The bed was very comfortable. The pool was nice. The hot tub was not available for use. The staff was very pleasant and helpful. I was able to get an extended check-out time at no extra charge. The breakfast was hot and had many options. There was sausage, waffles, eggs, cereal, oatmeal with a variety of toppings, muffins, pastries, bagels, coffee, juice, and yogurt. I will stay again. The price point was reasonable, considering the room has a kitchen and a living room area."