Audi Indianapolis

"This is the most disappointing Audi dealership I've ever dealt with. We moved to the area so could not continue to use the dealership we originally purchased our current Audi from. Our lease end is coming up and we were interested in trading in the vehicle early - The sales associate we dealt with did not read my inquiries, assuming that I just wanted to buy a vehicle, and since that initial contact was slow to respond and just generally unpleasant to work with. His communications felt condescending and snide, and I had to repeatedly follow up or follow up with the GM to get a response from him. After the flow of communication, he attempted to lowball us a number of times on the value and we decided not to sell the vehicle to them. I later have been continuing to receive emails from the GM offering lease-end upgrade offers, which we did actually consider because we needed a larger car after this one. I responded to the GM to inquire about a different model and received nothing in response yet continue to receive emails from him/Audi Indianapolis trying to entice me to stay with Audi after this lease ends. Communications with this dealership have been nothing but unsavory and they have made it quite clear that they only value your time when you are considering purchasing from them. They put us off Audi completely and we have purchased another luxury SUV from a competitor. I recommend taking your money to a dealership who cares about your experience and you as a customer after the fact, vs just when it comes to getting your signature on the dotted line."

"We were thoroughly impressed with every aspect of our experience at Audi of Indianapolis, from sales to management. Our recent purchase of a 2024 Audi S5 exceeded our expectations, and we are delighted to share our positive feedback. Firstly, we must commend Josh Sides for his exceptional sales service. His extensive knowledge, not only of the vehicles but also of financing intricacies, was truly impressive. It's evident that he dedicates himself to understanding the Audi brand and each model thoroughly. Josh's attention to detail and dedication to customer satisfaction made the purchasing process seamless. We also had the pleasure of meeting with sales manager Bob Werner, who provided us with a comprehensive explanation of the value of our trade-in and how he arrived at the final figure. His transparency and professionalism were greatly appreciated. In addition, Heather Moyer, the finance manager, exhibited thoroughness and professionalism in handling the paperwork. We never felt rushed thanks to Heather's patient approach. Despite ongoing construction at the dealership, the team ensured our comfort and prioritized our needs. We never once felt like just another customer; instead, we were treated with genuine care and respect. Even after the sale, Josh went above and beyond by following up with us days later to address any further inquiries we may have had. This marks our second purchase from Audi of Indianapolis, and based on this outstanding experience, we have every intention of returning in the future. Highly recommended. Thank you for your excellent service and dedication to customer satisfaction."

"Horrible experience with the service department. I brought my car here multiple times over the years, complaining of massive break squealing. There was a technical service bulletin put out as this is a notorious problem on my vehicle, but they never looked for it and I had to be the one to bring it up. When I did bring it to them, the car was then out of warranty and because my first complaint came before the TSB and then my next documented complaint in their system was after the warranty was up, the problem is mine and not theirs. Brought my car in late last year to address the issue again, they ignored the real problem and changed out the back brakes instead. I brought it back in as it still wasn't resolved and after a week of having my vehicle, their recommended solution was to "learn to live with the noise". Not exactly good customer service. I finally took it somewhere else and they resolved the problem right away with exceptional customer service. I talked to the Customer Service Manager post resolution by the other company asking for a reimbursement of the services I had to have done elsewhere because of their incompetence and his response was to ask me if I had more substantiation of my complaints to them (in addition to the many they already have and the continuous service history, which apparently wasn't enough). I suppose I should have recorded my phone calls with them and asked to verify what they documented in their internal system. Maybe then I would have sufficient "substantiation". Needless to say I would recommend getting service done elsewhere."

"Had a great experience buying here . Derrick Burns was my salesman and went above and beyond to make me videos and send me pictures and answer any questions I had about the vehicle. I drove 9 hrs total to buy my vehicle from this dealership. Derrick is one of the most kind compassionate sales person I have ever had . Highly recommended him!!!"

"Awesome from Sales, serve and parts! Stephan, Andrew and Justin have all provided great service! Working with the warranty company to repair my RS5 and even just normal services has been easy and stress free! I appreciate the relationship we have and I will continue to utilize TW Audi services!"