O'Reilly Auto Parts

"Great service met a young man there named Steve and he was great. He was very knowledgeable of his job and he showed me everything I needed and gave me friendly service. I live on the east side but this one is on Michigan Road. and I will continue coming to this one."

"I called this location to see if they could order a part for me. I was told the item would be available to pickup in the afternoon. I already had to return the same part once, so I called and asked the team member to confirm that it had been delivered and to describe the item. When I arrived not only could they NOT bench test the part I had brought in under warranty, the new part I ordered was incorrect, even though I was assured on the part had the necessary provisions during a phone call an hour before. The staff told me I should try to disassemble the core I had brought and retrofit it to the new (wrong) part. When I asked the staff member if he could help me do that, I was told “100 dollars. I don’t work for free”. This was the same staff member who told me on the phone that the part had the correct the manager offered excuse after excuse for why I had to spend my time and money to collect a part that would not work for my application. I agree with another reviewer: this man should work at a junkyard."

"Bought a battery, sales associate " installed it ". Drove home and parked the car over the weekend. Monday morning got to work and the car died. Lifted the hood and the battery wasn't connected! The lazy associate just layer the cables on top didn't connect them at all!"

"walked in in the middle of a cursing match and argument between two employees, very unprofessional and made the visit pretty awkward. did have a public restroom though and had what i needed at a price lower than the sticker showed…"

"The best experience at a parts store I’ve had in a long time! I called around the city for any Husqvarna push mower tune-up kits, and nobody had it in stock. It’s an older mower, so understandable. When I called this O’Reilly location, Mickey picked up the phone and clearly walked me through what to do. I got to the store with the list of parts, and he helped me personally and quickly. I went home and tuned up the mower with no problem. No return visits back to the store or anything. If you’ve got Mickey to help you out, you’re in good hands!"