O'Reilly Auto Parts 4853 West 56th Street, Indianapolis, IN 46254

"Im so broke i couldn't pay for my core of my battery, so Gaylon came out and took out my battery for me and replaced it even! Just absolutely amazing service! Thank you Gaylon you're awesome. I roll with O'Reilly now."

"I stopped in to purchase headlights. The woman who assisted me was spot on!! She suggested that I purchase both high and low-beam bulbs. As it turns out, one of my low beams and one of my high beams was out! That's the way to upsell!! By being right! Thanks for help!"

"I just stopped by to buy a part for my car. I happened to get an important call as I pulled in. I waited in my car to finish it to be courteous to the people inside. A few minutes later, one of your team members came out and asked if I was coming in, I said yes but I am on the phone right now. He didn't like that and nodded his head and walked away. After a while, he came out again gesturing with his hand for me to move my car away. I was the only car on the lot, besides another customer and his own car. After helping one or two customers, he came out again asking me to either come in or move my car away. I said again (nicely and politely) that I am on the phone with IPL for an important call. He didn't like that again and said move your car. I said well, there are enough spots (only another customer on the lot). He insisted that I move my car. I said did you tell that to the that customer (pointing at the car parked diagonally in a disabled-only spot). He said that's my car!! I said, well you can't park like that either. He said I am calling a towing company to tow your car. I said and I am calling the tow truck to tow your car for parking this way AND in a disabled spot. Of course I left because I wouldn't do business with a company that wouldn't pick their employees carefully and train them properly! Description: late thirties, black male with long braids."

"I have previously had very pleasant services at this store. However on June 11 2022 at around 6 PM I dropped in to get some automotive fuses. I walked straight to the aisle where the kept the fuses as I am kind of familiar with the store, but could not find the one I was looking for. I approached the lady at the counter seeking her help (She was the only one available). She bluntly told me to go look for the item at the aisle, that despite me explaining I already done so. She did not even bother to find out the exact item I was looking for, didn't even look at the computer on her desk to check for stock availability. She insisted if I could not find whatever I was looking for at the shelves she was not in a position to help. As you can imagine I was really disappointed at the service, and hope they work on having better trained attendants."

"This is a wonderful auto parts store. I called to find out if they had the part I needed. The person I talked to was knowledge and helpful. At the store I spoke with the manager who advised me about which part to get. He ordered the part to come in the next morning. Since I am a novice in terms of car repair, I asked him if he would install the part. He said, of course, he could easily install them. When I took the car in, he discovered that I could do with one part instead of the two I ordered. He suggested that I return one of them and took care of the return. He went way beyond what was necessary for him to do."