Meineke Car Care Center 7290 West Washington Street, Indianapolis, IN 46241

"The guys are really nice and took care of my car. They didn't tell me that I needed more work and that was disappointing. Now I have to go back to see what the cost is going to be. See the pictures that they took on my file."

"I was at the Indianapolis location # 1592 for an oil change today 10/30/2023 at 3:37 PM. While my vehicle was being worked on, Mark. the service writer, informed me of my bill for $24.53 (I supplied my own and filter because I wanted to use motor craft.) I told him I left my wallet in the truck and needed to go grab it. The vehicle was still in the shop in a service bay. This was at 5:23 PM. I went into the shop to get my wallet from my center console. In my center console I had $220.00 in cash, but my wallet was in my duffle bag on the front seat. I closed the center console leaving the $220.00 cash in there, grabbed my wallet from the duffle bag to pay with my credit card. I proceeded to pay the bill in the office. The technician pulled my vehicle around and apologized for taking so long because they could not figure out how to reset my oil light but he finally figured it out. When I entered my vehicle to leave, I checked my center console as I was pulling away and noticed that all of the cash was missing. I turned around immediately and called the store to inform them that I was coming back. When I arrived, the service writer said that the technician did not take the money and that the technician was the only one in my vehicle. I told the service writer that it was there when I went to grab my wallet to pay. He continued to mention that they did not take the money. He did not even offer to ask the technician while I was there if he took the money. At that point I walked over to the glass door leading to the shop. The only technician in the shop was Wendell, the tech that worked on my vehicle. Apparently, Mark, the service writer, already asked Wendell if he took the money. When I opened the door, I confronted Wendell about the money. He proceeded to say that he did not take the money. He mentioned that he already texted the owner of the franchise and stated that a customer mentioned he had money missing from his vehicle. Wendell continued to justify that he had no reason to take the money, swearing on everything. He kept mentioning that I must have lost it somewhere else. I told Wendell that when I went to grab my wallet while my truck was in the shop, the cash was in the center console. Now it is gone. This was the last place I saw the cash. I saw it in the center console when I went to grab my wallet. I feel like this store is covering up the theft of my $220.00 in cash. I do not feel that my concerns were handled properly. I would greatly appreciate someone from Meineke corporate reaching out to me to help resolve this issue."

"Took some time for me to actually write this review because i was trying to be completely sure they were incorrect. Sometime last year i had brought a vehicle i had recently purchased to this location to see what exactly was wrong with it. I gave them a brief break down on what it could possibly be but told them i was very unsure being that i had just gotten it. I had asked them to do a compression test on the vehicle to make sure the engine wasn’t blow before i went to throwing money at it ( they did not do a compression test). In fact they called me back roughly 20 mins later and told me his tech started the vehicle up and ran the codes and everything is pointing to a blown engine. I then ask hey did you do a compression test which he replied no. Which made me a bit upset because that was the main thing i wanted because i can run the codes and start it up myself. They didn’t even move my vehicle into the shop it sat right where the tow truck dropped it. He told me he wouldn’t charge me for taking a look at the vehicle which i assume is because he did the bare minimum of what i asked. Not only did he waste my time he wasted my money on getting it towed there and getting it towed back. With me not being satisfied with their answer i started to look into the vehicle myself and found that i only needed a few sensors and a intake manifold which only costed me $500 in parts and my own labor WAAAAAAY cheaper than the new engine they told me i would need in order for it to run again. Very disappointed in the lack of effort they put forth to make sure they diagnosed my vehicle correctly. I’ve been to this shop plenty of times before when Shane ran the location and had great experiences , once Shane left i feel the store has went down hill. I will not be returning to this location."

"Service was good, they inspected my car, took pictures and were sent to me. Only thing I disliked is their prices, $85 for an oil change is too much, along with their tire patches was told they charge $54.99 (So I drove down the road and was charged $25 total for two patches) and not to mention Meineke didn’t add air in my tire when they said they did, tire light came on right away as I drove off"

"Very professional and polite, told them that I needed my front brakes replaced and they went ahead and did a full diagnostic for me as well. They also gave me an estimate on services they knew I needed as well as ones they suggested, but never once did they try to pressure me into anything I didn’t want done with my vehicle, I just made my choices and they completed the work. There was even an issue where a supplier brought the wrong parts and they made sure to keep me updated and informed on what was going on and also reassured me that there was not a more serious issue it was just them waiting for the correct parts. I would definitely recommend this shop to others!"