Home2 Suites by Hilton Madison Huntsville Airport

"The hotel room offered a comfortable stay with a spacious layout and modern amenities. However, there was an unfortunate issue with bugs, which detracted from the overall experience. The management should address this concern to ensure a more pleasant stay for future guests. Good location though."

"I would not recommend staying at this hotel for several reasons. First and foremost, this hotel has a roach infestation problem. I was staying at this hotel for several nights and on the first night I found a roach in the bathroom. The next morning, I found another. I complained to the front desk and they said it was because of the rain. The room I was staying in was on the 3rd floor. 3 roaches later I requested at the front desk to be moved to another hotel. I caught 2 roaches in the cups in the room I took them to the front desk to show them why I was complaining. I was told that all Hilton Hotels in the Huntsville location were booked and I could either check out or continue my stay at this hotel with no resolution to the issue. I requested to speak to the manager (Demetrius Burnley) and I was told that Demetrius had left for the day and could not be bothered with this situation. I contacted Hilton directly and Omar (Employee ID 244522) was able to move me to another local hotel but Hilton was not going to honor my government rate even though I've been a government employee for over 23 years. I asked to speak with Omar's supervisor and he explained that he was the supervisor and had complete authority over this situation. The hotel had several other problems as well. The toilet in my room had obviously not been cleaned and I cleaned it myself before using. There was black mold in the shower that when hit with water would break loose and splatter around the shower. At breakfast the "warming drawers" were broken and the refrigerator with yogurts, milk and such was locked and no one could find the keys, so options for breakfast were limited to waffles and fruit. After this experience I am questioning my 20+ years of loyalty to Hilton."

"We recently stayed at this location for our visit to Huntsville. Pros: room was clean (but not as clean as I'd like them), all appliances were working, breakfast was decent, location is 10-15 minutes from most places in Huntsville. Cons: This is the first time in my travel experience I was told by a hotel that "they ran out of hand soap and they dont have any'!!!! I was surprised/shocked. There was no hand soap bar in the room and the person at the front desk responded callously that they ran out! WTH! We have stayed at Home2Suites before and had fairly good breakfast here (in fact this was one of the reason we selected Home2Suites for the trip). This hotel had microwaveable breakfast. There were very very limited options compared to other hotels with similar price tags. In fact after eating on the first day, my daughter had food poisoning. But I will give them a benefit of doubt here. Lastly, they have one very small cart and no bell cart to move your luggage. Overall, I will not choose this place if I were to stay with my family in Huntsville again."

"All in all, I enjoyed my stay at this location. The staff that crossed my path were great! The workout amenities is clean and there is a laundry room located in there as well. The area is quite and I felt safe. Oh, someone forgot to replenish the body soap. Will I stay here again, yes or I may try the Avid next door."

"Generally nice, but a couple things that draw it from 5 stars. The first is that the only cart was a problem, see picture! Management should never leave that out for use! Second, is there was no soap in the shower. It is not just one thing, but a bunch of little things that suggest a lack of attention to detail. Having said that, I’d stay there again as it was clean and the bed was comfortable."