Furniture Row

"Alexia was very patient with us during our experience over three visits. She never pressured us into a decision. She is extremely knowledgeable and very friendly! She was certainly one of the factors in the decision to purchase this sectional and recliner."

"The store had a sample on the floor of what we were looking for. We were not hassled by a salesman like the previous three of the four stores we shopped first. The salesperson answered all of our questions the first time we were in. Several days later when we stopped to place the order he remembered us and remembered what we wanted. Easy ordering. So far no issues."

"My sales person was Alexia and she was amazing! I looked around for a while and then she introduced herself and let me look without pressure until I had questions. She was very knowledgeable about the products I looked at and gave me a great deal on a new recliner and did great from start to finish! Thank you"

"Good furniture the problem is though if you order anything it takes up to 12 weeks to get it while they already have the darn thing in store."

"11/11/2023 UPDATE: Not a good experience at all. Ordered a complete bedroom and office set at the beginning of June 2023. It is now mid November and three delivery attempts later. The first time in September, half of the office furniture was badly damaged and had to be returned. The second time in October, they delivered the wrong furniture. The third time, the furniture was badly damaged upon delivery. Very frustrating. If I'm lucky, the fourth delivery attempt will be before Christmas, and I have zero confidence my furniture will actually be delivered correctly and undamaged this time. I will never purchase from Furniture Row ever again. Furniture is decent enough, they just can't seem to get things delivered timely or correctly. ORIGINAL (little did I know): Good selection, helpful, friendly associates. My only reservation is the policy of giving ordered but held furniture to other customers who want a sooner delivery. This can potentially leave me without furniture for a couple of weeks later this summer. The idea of possibly needing to sleep on the floor at 52 years old does not exactly thrill me. If the furniture is not in stock, each customer should have to wait her or his turn, just like i did. Letting another customer "cut in line" and take the furniture I ordered a few weeks in advance doesn't seem like a good long-term business model. In fact, it almost made me reconsider my purchase on the spot. If it turns out I have to sleep on the floor later this summer because my order was given to someone else so they wouldn't have to wait, it would pretty much guarantee that I would never buy from Furniture Row or recommend them to friends and family ever again."