Finish Line 2498 Perry Crossing Way, Plainfield, IN 46168

"Lady at the counter had a attitude and manager assisting. Don't work in customer service if you hate your job. I placed an order for in store pick up. 2 days later and my order still isn't completed. The order was paid for as well. Call the store for a status update after one day. The guy tells me he put my shoes to the side for my order. Visit the store today day 2 for them to tell me I need to wait for an email that states my order is ready for pick up after two days of waiting. Absolutely not. Had an attitude for doing their job. Incompetent workers. I will not recommend or revisit. They don't care about customer service. What's comical is if I walked in and purchased the same said order I wouldn't have to wait 2 days for an email when all they have to do is place shoes in a bag with a receipt. I hope this gets to upper management."

"Lady was rude at the register. Horrible attitude. I didn’t know what the issue was, but she clearly can’t cope under pressure with customers. Store needs an adjustment from her."

"I had a return that was an issue because I had used Paypal. The employees that helped me could not have been better. Finally, a good customer service experience! In this climate, good customer service is rare, so I feel like I need to recognize and give a shout out to the team that helped me."

"This Finish Line location is extremely sketchy, I would avoid AT ALL COST ! I pre-ordered shoes last week and when I went to pick them up at the correct time, the store employees told me they accidentally sold them to someone else (who would happen to ask for my size but for which they never asked for ID). I had a similar situation over a month ago where the same store wasn’t providing QR codes for pre orders (assuming that they were Selling to friends and family). Too bad you can’t even count on shoe stores to not try to scan their loyal customers"

"Very nice store, clean and well kept. Danielle was super helpful and I’d recommend her."