Walmart Supercenter 2373 East Main Street, Plainfield, IN 46168

"3 days later, and I still haven't been credited for the 3 lbs of ground beef they said they were out of. My order had already been pushed out an extra day because they were "behind." When I called support I was told they didn't even have very many orders to pick that evening and that they closed grocery pickup at 8. My order said to pick up between 9 and 10, and I didn't even receive the notification that it was delayed until after 9 pm. So, all my funds were on "hold" which gave me no ability to shop elsewhere and a refund would take 10 business days to credit. When I noticed the 3 lb roll of ground beef was marked as "out", I went in the store myself to see plenty as well as 1 lb rolls that were approved as a substitute. I called support and told them that it was that item I needed for everything else I purchased. She told me she'd have the store repick it. Before going to finally pick it up, I called Walmart 1 more time to be sure, and was greeted by an extremely unprofessional gentleman that stated no one called, and that nothing could be done because the order was closed out now that picking was complete. I let him know that I'd requested they go get the item that was clearly in stock, not once, but twice before it was "completed" because I didn't want to go without the 1 thing i needed most, nor wait for them to credit me in 10 days. He rudly kept mouthing off and stating he would do nothing because it had been refunded and CLOSED! I'm done with WalTrash!! Good riddance!!"

"Low quality customer service. I was trying to find a specific item and drove to the closest store that said it was in stock. When I got to the store, I went to the personal care department, and it wasn't on the shelf. I found one employee, and she acted like she didn't want to help me- yet alone talk to me. I found two other staff members, and one was kind enough to help me find someone that works in the area. I didn't catch her name but thank you to the middle-aged women that helped. Whenever I spoke with her about the item, she walked over to the shelf and said, "No, we don't have that. I just did this." then sped off to continue her work. I could be wrong, but she didn't even check her device to see if there was any in the overstock. If the item is out of stock completely in the store and "she just did this.", how come when I checked out the item still says it's available? ..... Genuine question- Does it take a while to refresh and say an item is out of stock online or did the employee simply not check the device to see if there was anything in stock? At this point, it's not even about the item I was trying to find. My tiff is the physical 'I-don't-want-to-help-you' attitudes present and the poor deliverance of the statements that were given during the conversation. Literally half of the employees a customer encounters shouldn't be rude."

"Every time I come here and ask for help it seems like the kids working there all have attitudes whenever you ask them something. Customer service is truly dead with that generation. I have come across a few that were super nice but at no point should a customer get attitude when they are asking for help."

"I shop this location weekly but I have had enough of the rude employees, especially the pickers for online shopping. It seems like they are told to be rude, they will basically run you over. Yesterday my daughter and I were shopping, heading to the back on the east side of the grocery and there was this young girl with her cart heading towards us, she looked directly at me and all of the sudden cut us off to go down an isle. No sorry, or excuse me as she did it on purpose. I yelled "really, excuse you and that it was rude to cut someone off". This is not the first time that something like this has happened. I have heard many complaints about the pickers at this location. What happened to manners?? I will say that there are couple of gentlemen that are so polite, they move their carts to the side instead of the middle of the isle. They even speak to shoppers and tell them to have a nice day. I understand that they have a job to do, but they do not have to be rude. Maybe the manager needs to visit the Avon and Brownsburg store as it seems like the employees are very courteous as it should be. Sorry for the long rant but what if I had a baby or child in the cart as we literally almost collided!!! Please change how you train these employees to be a little more courteous while out on the floor!!!"

"This was an exceptional Walmart experience. Far better than most I've had. I was particularly thrilled to see the large amount of open checkout lanes with real human cashiers. This made getting rung up and and on my way a cinch. Store was always well laid out, appeared neat and organized. Plenty of good parking. My large RV had no issue easily getting in and out."