Keystone Automotive - Indianapolis 849 Whitaker Road, Plainfield, IN 46168

"Nice Staff And Fast Unloading Trailer And Also Available Late night Parking , Shipping Door Is Near 23 Dock"

"Absolutely terrible customer service. I call and the message says to go on line for parts. I don’t want to go on line I want it today. I drive over and it says to call the number and the number tells me to go on line. I guess I’ll go back to rock auto or some other source besides LKQ. Everything must be ordered today and I’m not fond of it. Last time I went to a place like this I could at least walk in and possibly have the part the day of or shipped the next day. I guess those days are over. The days of customer care are over and they don’t care. Terrible to say the least."

"I get this location in Plainfield five stars. But if this was the location my part came from AKA LKQ in Southern Indiana I would probably give two stars. Horribly long wait times just for the guy to ask one question. And before I could explain anything transfer me back to the online store. This was after 3 days of trying to get a hold of them!!"

"Great prices but be prepared to wait a couple of hours if you go on Monday. Unbelievable that a company that large would only have one employee running the front counter with 9 people in line. One employee came up to help... took care of one customer and left promptly to take a smoke break by front door. I was there 2.5 hours to get my part."

"Service, service, service! I placed an order over the telephone using information from this company's online inventory. I arrived and picked up the part. I had a 1 hour and 20 minute drive each way. I was quite dismayed to find that they had given me the incorrect part. It seems the salesperson clearly understood me, but the individual at the counter wrote up the wrong item, confusing a minivan with an SUV. So I had to travel several more hours to exchange the part. No adjustments were made for my inconvenience due to their mistake. Additionally, the same counter person who screwed up the initial order took a walk in order after 5pm closing and completed that order instead of finishing mine out although I was seated directly in front of his station. Despite my showing the counter person the online inventory using my smartphone, along with pricing, he also insisted that he was doing me a favor by providing the item that I originally ordered at the online price confirmed by the salesperson that I originally ordered it for. I have received what I pray it is now the correct item. This company's personnel should strive to deliver the right part every time. They should also treat customers (even the female ones) as if their business would not exist without them, because it would not."