LKQ Indiana

"takes them forever to answer"

"Can't talk to anyone can order anything on line. Guess we need to start using rockauto from now on. Cheaper parts anyways"

"Plan on being on HOLD FOR EVER and or being hung up on. I have had the unfortunate honor of having to deal with these people a lot being in that i install a lot of motors, and other mechanical equipment, what irritates me even more than the unfriendly customer service in the pricing and availability of their products, one day i call and get a price on a motor and the very next day i speak to someone else and its hundreds cheaper or more expensive? And were talking about the same quote number, little interesting."

"We have been long time customers of LKQ as a small business here in Indy. We have been very disappointed in 2022 with the amount of heavy line jobs (engines and transmissions) that we have had to do more than once because the first part we got from LKQ was bad. They always pay labor claims but the time of having to do the job more than once when we are already short on help is killer. We understand that cars aren't built like they used to be, but LKQ is not afraid to charge the absolute highest price they can for a part that they have no clue is good or bad. We used to only call LKQ for engines and transmissions but we have been forced to call elsewhere on several occasions this year."

"I tried ordering a new radio for my vehicle. The rep that I spoke to asked me a few questions about what I needed and said it would be in on Friday. They called me to confirm they had it and I came to pick it up. We were made to wait a little while while the only front desk worker helped another customer. Not a huge deal. When we unpacked the radio, it was the wrong model. The one they had had push to talk, a DVD player, and a 6 disc cd changer- all things my vehicle doesn’t have. When I ordered the radio the rep asked me two questions- does it have a 6 disc changer? (I said no) and does it have satellite? (I said yes). They got both those wrong with some other random added features I was never even asked about. The worker said I could take it with me to see if it would work and in the meantime offered to order the correct radio. I said no way, as we live 40 minutes away. Total waste of time and no other solution was offered."