Pep Boys,

1155 East Main Street, Plainfield, IN 46168

"Worst most unprofessional staff I’ve ever experienced. Drove in my truck with a flat, they had my truck for 6 hours. I called to check the status after they had it for the 6 hours and I was put on hold twice totaling 25 minutes only to be told they can’t fix it and they don’t have the tire to replace it. Truck never moved from where I parked it and the tech literally told me he had just looked at it 20 minutes ago. So they hadn’t touched it until I called.. The tech was extremely unprofessional and rude, the lady at the front desk asked me the same questions 4/5 times, what was I calling for, what I needed, details about my vehicle. THE SAME QUESTIONS over and over again then put me on hold after every question."

"Pep Boys. Good people. Car trouble and went for repair/diagnosis. Challenged to determine the problem. Lengthy and frustrating. Issue finally resolved. Bud, Service Manager, worked diligently throughout the process; took awhile to figure out what was wrong. Room full of customers and short of Technicians Bud was empathetic, for I ended up at the Shop all day. I highly recommend you frequent this Shop. Refreshing to receive this level of service."

"I brought in our car for an alignment. Scheduled the appointment a week in advance. I dropped the car off an hour before my scheduled appointment. When I arrived the front desk was courteous and friendly. I asked them if they could top off my antifreeze once they were done servicing my vehicle. The told me the alignment would take an hour. Came back two hours later (one hour after my appointment time) to find that my car still had not been put on the alignment rack. Eventually got the alignment complete (I think). I asked if they topped off my fluids and they confirmed. The paperwork even confirmed. Today I had to go back and top off my antifreeze because they clearly did not top it off. A very frustrating experience, and if it wasn’t for the kindness of the front desk lady then I would’ve even more disappointed."

"Everyone in shop was pleasant to deal with. However, appointment was at 10:30 and didn’t get car back until around 5pm due to overbooking. Luckily we had dropped it off instead of waiting for it. Did interrupt plans since pickup kept getting delayed and we didn’t know when would need to pick it up. Tires and rims weren’t cleaned after installation. We didn’t was rims and old tires before taking it in. I don’t expect them to polish and shine the rims or anything but could at least clean up the glue, grease and such from the tire install. At least one tire is missing valve cap. Edges of holes for lug nuts on rims chewed up a bit. TPS light still on but they did notify us it wouldn’t reset and asked we bring it back if didn’t go off after driving it a day or so. I haven’t taken it back in so right now that part is on me."

"Terrible experience with appointment. I called the store and was told to bring my car in the next day. I brought my car in at the specified time, just to be told I didn’t have an appointment and needed to make one. I made one in the store for the next week for an oil change, spark plugs, new tires, and to look into why my brakes were squeaking so badly after this same shop serviced them the month prior. At check in the manager, Bud, recommended a tuneup and referenced a screen of prices behind him that included the spark plugs and overall fuel system flush, I agreed. He told me it could take 3-4 hours so I should drop it off. Received courtesy inspection an hour later stating I needed all new brakes and rotors(the exact work I had done with them a month prior) so I called the store to ask why and was told it was a mistake??? I hadn’t heard from anyone all day so I called the store around 1:30 and was told they had about 30-60 minutes of work left. Went to the store at 4:15 after not hearing from anyone and they hadn’t even started putting on the new tires. I didn’t leave the shop until after 6, coupons I had were not applied, military discount not honored, and the only reason given for how long it took was that they had a lot of walkins and other appointments."