Jeannie's TV & Appliance 5015 South US Highway 41, Terre Haute, IN 47802

"Just said goodbye to Aaron, the technician who was dispatched to service our Samsung Frame TV. The service call was arranged through Samsung Support, though warranty coverage has expired. (We would not have known about Jeannie's otherwise.) Appointment was scheduled only 1 day after submitting the request, and the appointment date was only 3 days later. Points for promptness. Technician Aaron arrived as scheduled and with advance notice of his arrival time. Points for communication. Aaron is an engineer who previously worked for Samsung designing product relatability. Huge points for technician knowledge. Aaron quickly tried an inexpensive fix but the problem was elsewhere. Points for ethics and customer savings. When fully diagnosed, the repair would have cost 2/3 that of replacement, so we chose not to move forward with the repair and to pay only the trip charge and diagnostic charge, a reasonable $129. More points for customer savings. Aaron also provided great advice about selecting a replacement, based on his firsthand knowledge of how Samsung builds its biggest TVs by hand and those have much lower defect rates. More points for technician knowledge. And throughout the entire service call, Aaron proved friendly, trustworthy, experienced and helpful. Our experience with Jeannie's TV & Appliance was outstanding."

"This certified repair service for Samsung called/texted @ 8:00 pm November 15th to come out early the next morning. I work so that was not an option. They then texted November 16th advising they would be out Saturday November 18th. No call no show. I called and spoke to an employee the following Monday and was advised they would be out the Friday after Thanksgiving November 24th. Again no call no show. What does it take to get this repair service to my home to repair a Samsung dishwasher that was installed May of 2023!!!! I wouldn't even give them a 1 star if I had the option!"

"Jeannie's TV & Appliance is a certified Samsung Service Center. My Samsung dishwasher's normal light was flashing. Aaron, the technician, came out today (on a Saturday and Veteran's Day) and serviced my dishwasher and told me why the Normal Light was indicating a leak. He inspected, leveled, and verified that there were no leaks. The Lowe's installer had not leveled the machine properly in the front, so the feet were not touching the floor which made the door wiggle when it was operating. This allowed water to leak just enough to set off the error (light flashing) and shut the machine down. I will definitely call them when I need any of my Samsung appliances serviced."

"They were an hour and a half late after they drove to the wrong address, which I confirmed by text with them the day before. They then notified me that they didn’t accept my credit card when it came to payment, with no prior notice of what cards they accepted."