Menards

"Daniel out in the self serve yard is amazing. As for the other staff they were rude and sent me to the wrong area twice."

"To say that Menards has the worst customer service would be putting it nicely. I’ve had better customer service at Walmart."

"As I travel to and fro, I usually stop by Menards and shop Ray's list. Traveling to pick up a trailer in Missouri and then back to Indiana, I plotted a course through Terra Haute. On the way I scouted stores for prospective deals to pickup in our trailer, on our way back home. On the way, October 19, at this store I found a 14'x7' door and was quoted a price by the knowledgeable assistant manager. On our return trip the 21st, I talked to Rich (asst), who was not knowledgeable to what was in his bargain area. Rich and I went out and I pointed to the door, and questioned him about a cancelled special order pallet of 24 pcs.14' brown pro-rib metal. He said that he didn't know what it was doing in the bargain area. I said it was obviously a cancelled special order of 14' brown , that is discontinued from being a stock size around 4 weeks ago. His demeanor changed from being annoyed, when being called to give me a price on several items that were not priced in the Ray's list area, to being seemingly pissed, that I knew the status condition of the pro rib metal. We went in and he quoted me a price on the door over 4x the price I was quoted 2 days previous. When I asked the price of the metal he said it was sold, and that it was brought down for a contractor. (So much for not knowing what is was doing there ( lie)). Since the contractor had not paid for the metal, I offered to buy it. He said the contractor was going to pay full price for it. I called him on that statement, after being lied to already, and said I would buy it for full price. Rich (asst) who declared himself the head department manager of building materials, outright refused to sell me the metal. I went to the front desk and asked to talk to the manager on duty. Taylor, the very nice front end manager, said that there was no store mgr. there at 10 am., But Kevin would be in at noon. And if I wanted, I could talk to the "receiving manager" as he was the highest ranking manager present at that time. I declined, because...... My question is: where was the metal before it was brought down to the bargain area FOR the contractor, my competitor? Enter the "receiving manager"..... Menards has a slogan, "we're your suppler, not your competitor ". They should add: " but our staff will favor your competitor and even refuse to sell you materials in favor of their cronyism"."

"Everything you need for your home at great prices. Check prices here before any other big box store and you’ll see the savings."

"The people working there are less than helpful. I bought around $28.00 worth of stuff . I used a $7 rebate and paid the rest in cash. When I got home I realized that and item around $10 was not the correct thing. I took it back instead of getting my $10 back the forced me to take $7 of it in store credit. This makes no sense since there was still $18 in the original sales. I think management needs to re-evaluate this policy. They just loss a customer."