Pottery Barn

"Furniture covered in dust. Employees are less than friendly. They didn't seem to want to be there. Not the usual clean Pottery Barn store"

"I went into this store about 6 months ago, and not one employee acknowledged me!! They were too busy on their phones and computers. I might go back, and see if anything has changed"

"Was in on the 30th. One other customer was shopping (only one) and I was there for an exchange, which I changed to a return so I didn't have to come back. I could not find a single employee. With one other customer this was inexcusable. I just needed to exchange. I finally found an associate and he reluctantly removed himself from his chair, letting me know that I was bothering him for breathing, after I spoke politely to him and asked for help, to begrudgingly assist me, the minimum he could speak was all he could do "is there a problem, online or store, store credit or return to card". When the exchange on my part was completed I politely said thank you for his help, he said nothing, literally nothing. As I was exiting the store, three other associates emerged from somewhere, they were apparently in the store as this was not shift change and none of them spoke or acknowledge me or the other customer in fact they didn't even realize we existed. Pottery barn is always better than this - makes me sad"

"This is a nice store for getting furniture and home decor items. It can be a bit expensive but they have good quality items. You can get lots of nice items for your bedroom. The store seems clean and safe and the staff is very nice and helpful."