Firehouse Subs Mccalla 4867 Promenade Parkway, Bessemer, AL 35022

"I eat here every day. Always a great experiance! I have gotten to know the manager and staff extremely well and they are more like family. I leave happy and full all week long. It's that special of a place for me."

"Reading the reviews is the reason I will not spend a dime here the restaurant industry and employees has become so sorry it’s a wonder some get any business at all and owners or corporate doesn’t give a damn we should be able to pay for our food after we get it and inspect it a lot of fast food restaurants could learn business practices from Chick-Filet"

"A kind woman refunded me. I appreciate you! I too had a very bad experience at this location. I experienced rudeness from a worker, Marissa McGuire. She was literally speaking to like I was not a customer. Very argumentative and confrontational. I would not hire or allow someone like her to represent my company. When my food was prepared on 1/3/24, no one washed their hands. The young lady who grabbed my bread had just grabbed the trash from the bin, sat it to the side and put my order in without washing her hands. The young man who heated the meat and finished preparing the sandwich was pulling up his pants in the butt area and continued to fix my food and did not change his gloves. Something is very wrong with this operation. I didn’t eat it and reached out to corporate and I have not been reimbursed. This whole operation is unsanitary and the employees believe that they don’t have to respect the guests. This is an operational issue and it trickles down from the top. I agree with other reviews, I will not be eating here. Anna, I did submit a response through the Feedback option. Also, I called and I submitted a review for this location. I still have not received my reimbursement for the uneaten food items I purchased. If not for the unsanitary conditions; the food would have been eaten. It is difficult to convey quality issues to those responsible when they don’t take accountability for their actions."

"Very exceptionally clean restaurant. Nice, polite and efficient service. Employees well dressed well mannered. This is a refreshing atmosphere!!"

"The worst experience! If I could give a ZERO I would. My husband ordered online and there was HAIR IN THE SANDWICH! I immediately called the store and asked to speak to the manager. They gave the phone to the “Team Lead” and I only knew because she was asking all the questions to the “Manager- Kimberly Phillips” who i initially asked to speak with from the beginning. I spoke with the manager and she acted like she was not privy to what was going on when I heard her speaking with the lead. Kimberly Phillips was rude, she did not issue an apology for what happened, but instead asked could I send her a picture via cellphone of the HAIR IN MY FOOD! I spoke with the “owner - Jim Cane” and he did not have any remorse for what occurred. I will NOT EVER go here again. Poor customer service, disgusting sanitation and overall a ZERO out of five stars."