Chick-fil-A,

6000 Harris Lane, Bessemer, AL 35022, United States

"Usually Chick-fil-A ,this location, is a NO miss on their food quality, customer service, and wait time. But my wait time in their drive thru was longer than normal, to only to end up with a COLD grilled chicken sandwich. So I have to give this Chick-fil-A a 3 ⭐ review."

"10/10 My morning visit today for minis was disappointing. There seems to be a miss in the QA of the food being served. A few weeks ago, I had minis that were basically flour/crust and today was another disappointing visit. I get that the business doesn't want to throw food BUT at a rate like this they're looking to lose a customer that visits somewhere around 10x+ weekly. 9/8 update So I visited tonight around 8p. Drive thru packed, inside busy, so how the heck do I get cold fries and lukewarm nuggets? After waiting 10 minutes for the food it seems the only reasonable explanation is over cooking the food. I returned the food, actually spoke to the young lady bagging the food. She offered to cook fresh (another 10 mins) but I told her as long as the fries were fresh I'd be ok. She assured me that the fries were fresh. She have me the food, I reached in the bag and guess what, fries NOT fresh AGAIN. How can a restaurant that is PACKED, not deliver fresh and edible food? Not a good night for the Chik Fil A brand and a waste of my $$$. Check your cameras about 8:20p, you'll see that I threw the food away in your trash can where you deliver food. Rich I visited the restaurant this morning as I do probably 7-10 times a week. The service is normally so pleasant and a shout out to Stephanie for ALWAYS being so friendly and providing service with a smile. This morning was a major deviation from the normal customer experience and let's put Judy/Julie in the spotlight. I ordered fresh minis and I was told "everything is fresh" So there was 4-5 cars in the drive thru and only 1 person ahead of me in line so we can say it was a bit slow. So I look over in the bin and it's loaded with that FRESH food. Judy/Julie gives me this sarcastic response with a smirk and expects me to fall in line. So I left the restaurant on exit 1 and drove 12 miles to exit 1o3, Hwy 31, to get some fresh minis. I guess Judy/Julie doesn't know the red flag process when a customer requests fresh food. So I am going to put Judy/Julie's message to test, each time that I visit this Chik Fil A I am going to check my food before leaving to make sure it meets the "everything is fresh" disclosure that Judy/Julie assured me of. And when it's not "fresh" and not having been stored in the bin I will use this example and assurance of "fresh food" to kindly return the bin stored food and ask for that "everything is always fresh" re-ordered food. Let's see how this plays out."

"As you can see we were giving the wrong order.. now maybe my husband should’ve double checked our food before leaving but we didn’t think we had to because we were eating Chick-Fil-A not McDonald’s.."