Kohl's 5513 Grove Boulevard, Hoover, AL 35226

"Good selection great staff.bought a few items I needed for summer."

"Gr8 EASTER GIFTS @ a gr8 PRICE"

"(Mr.) Tim at the Hoover, Alabama store was the epitome of excellence from the beginning to the end. He greeted, assisted, and thanked us for our visit. Thanks to Mr. Tim, in customer service, for a great shopping experience!"

"I had a very bad experience I had the employees follow me around in the store like I was going to steal something I went to the restroom I was followed in the bathroom and it was very filthy very dirty. Look like no one cleaned it in a couple of days when I went to check out I had two employees follow me, and when I checked out the cashier, just took all my clothes and shoved it in a bag didn’t take time to fold it or stack them on each other. She was very rude. I will never go back into the store again. I love Khols, but this store I will never return again."

"Went to purchase items with a voucher that I had earned on a previous transaction. The voucher was worth 50% of my total that day, but when I got to the register, the computer said it had already been used at a store in another state two days before. Very rushed employee refused to help me figure out the problem, just told me to call the credit department and sent me away. I would not have been there at all except for that credit voucher, because even "sale" prices at Kohl's are often too high for my budget. I have had several bad experiences at the two stores in my area. Coupons and discount vouchers are short-lived and intentionally confusing, and try to bait customers into shopping every week, which turns out wasting money instead of saving it. Returns are often a hassle, and the associates in the stores are rarely pleasant. Update: Raised rating from 1 to 3 stars after the store manager replied to a survey that I completed online. He apologized and offered me the opportunity to come back and get a credit for the amount of my invalidated coupon. I am happy with his responsiveness and the resolution offered. It's too late to salvage my loyalty, and I won't go back, but at least the manager can see when someone has a problem, and he wants to do something about it. Hopefully things will get better for other customers and all those unhappy employees I've met."