Walmart Auto Care Centers

"02/24: Driving North from NOLA, all 4 tires clearly needed rebalance. Luckily, dropped in at slack time of day; folks at this Walmart had me in & out in 45 minutes, no $$ charge. (Lifetime tire balance & rotation)"

"First time and last time I go to any Walmart for car maintenance services. I went in Sunday 03/05/2023 at 1:45 pm, I wanted to get 4 tires mounted in my Toyota Tundra. I detailedly explained the greeter of the car service department that I brought my own tires to get them mounted. She said that wouldn't be a problem and told me wait time was about 2.5 to 3 hours. I agreed to the wait time, around 4:30 pm (about 3 hours later) they finally get my car on the lift only to explain me that they were not gonna do the job since the tires I brought were not "new". I stated to them that they were new they just didn't had the sticker labels on them and that I was told by the greeter it wouldn't be a problem. The red headed lady (seemed to be the manager or one in charge) that day, refused to mount my tires since it was against "company policy" to do so. Basically they wasted 3 hours of my only day off during the week. Very unprofessional staff like most of the workforce in Alabama."

"I always have new tires installed at the Tuscaloosa Walmart. This particular time there was an upsetting miscommunication. The much needed tires I ordered, and had confirmed were in house, actually were not when I arrived. And although, at that moment I was not at my "kindest", Ken, the department's manager, was extremely patient and very helpful. Even his follow-up was exemplary. His efforts helped me find tires in stock at another Walmart that I was able to have installed that same day. So this review, and my 10 stars (I know there are only 5 here) are for him! Thanks much Ken! You're efforts are greatly appreciated."

"Ordered tires online, went to have them put on, was told they never arrived, and couldn't get a single person to answer their phone lines. Walmart has basically gone down. Most employees seen as of they're rather pull their fingernails off with pliers than be at work. You can call their store and it will just ring and ring. Walmart corporate should really step in. Store is always disgusting now, nothing is kept in stock, and you can forget any one helping you with anything. I will say the tire center manager was nice and tried to be helpful."

"After waiting for a little more than an hour to get tires put on my vehicle, then another hour, I drove my vehicle to Birmingham, all the way there and back, my vehicle was shaking so badly it frightened me! I called on my way back to tell someone about the problem, it took very long for someone to come to the phone. After getting there, waiting again for over an hour, I was still not completely satisfied. I had also requested to get my tires back, although it was after the service, I did get them back but was not refunded the tire recovery tax that I was charged. I also asked whom I perceived to be the manager on duty, due to the fact that the job was not done properly the first time, was I entitled to any kind of discount, and he said no because they fixed the problem. That was extremely unacceptable because I felt like it should have been done correctly the first time. I'm grateful that I didn't incur any other problems due to the inefficiency of the work performed. I do however feel that I should have received some sort of discount. I am an avid Wal-Mart shopper, but unfortunately I will not be inclined to use the auto service center again. Thank you kindly for the opportunity to give feed back and your attention to my concerns."