Ashley Store 5944 Grape Road, Mishawaka, IN 46545

"I will never purchase another item from Ashley Home Furniture store. Over the years I have spent thousands of dollars on bedroom, living room furniture and kitchen tables. We had an issue with their previous warranty company when after a year our table warped in one section pretty badly. They said though it was a 5 year warranty we could only use the warranty once. They replaced the table and 6 months later it warped again. We went in September to purchase a new couch. I had planned on the dark gray less expensive couch because we have 4 kids. I really liked the light gray couch which was more expensive. Our sales lady, the manager and front desk explained they have a new warranty company Furniture Care Protection that is so much better and they have “never had an issue or complaint!” I didn’t want the warranty / protection but they continued that they would cover anything, blood, make up, chocolate, etc. The staff talked me into the more expensive couch with the furniture protection. Not even 7 months later my 3 year old drew make up on the back panel. I called and filed my claim on time. Sent pics to the warranty company and then played phone tag with Monica for 3 weeks because you can never directly speak to someone. She finally responded my claim was denied for extensive damage and it won’t be covered. It is one panel on the back of the couch and arm rest. This was my concern from the start that they would pull this. I feel the staff at Ashley misled and acted in bad faith. They received a commission on their sales. I would have opted for the darker couch without paying the furniture protection price had I known it would be the same as the previous situation. I have tried to get his resolved with their parts department in Fort Wayne and the local Mishawaka store but they are unhelpful, using the warranty’s decision to not cover this. If I want to fix my brand new couch I now have to PAY: parts, service and trip fees!!!, even though that is what I paid for: furniture protection. It is absurd. I will be filing a complaint with the attorney general for both Ashley Home Furniture store and Furniture Care Protection. My concern is staff is pushed to get higher sales and commission and are getting compensated to push a warranty provider that does not deliver. BUYER BEWARE!!"

"Showroom customer service is not helpful. One foot was missing a screw and they did not want to try and look for a spare screw in the back. Definitely compare with online prices because we saved a lot of money with price match Ashley online. Update 02/12/24; I waited for 4 weeks for my furniture to arrive and it came with missing parts, now I have to wait 10 business days for it to arrive. It goes to show that Ashley Furniture only wants your money and does not go above and beyond for their customers."

"Overall good experience. Make sure you know your pricing before you go in and don’t be afraid to double check pricing while you are there with the salesperson to make sure you are getting the best deal. The delivery team, Dustin & Devin did a great job delivering our furniture to the door!"

"Very helpful service in the store, Cassandra was wonderful. The delivery took a few weeks but they kept me informed about everything which I appreciated. The delivery was professional and easy, set up and ready and friendly. I highly recommend purchasing from them. I’m very satisfied, thank you!"

"Let me just start by saying, this specific store was well designed. Upon entering, I felt at home. The reason for my visit was to find a bed and a sectional. I decided on the Dakmore King Size bed, which I love so much. I was also approached by Cameron Howell who walked me around to try different sectionals to fit my needs. I didn’t end up deciding on one that day, but he took my contact information and reached out. After doing some online “window shopping”, I asked Cameron if he could send me a picture of the Rawcliffe sectional. (Ashley’s website does not present most of their items well). Cameron walked me through the purchase of my Rawcliffe sectional via text/call. He also helped me with financing. Very pleased with my purchases, and will be back for more."