Sam's Club Tire & Battery

"I called to see if I could get a tire fixed same day and was told no, you must make an appointment and they don’t do same day appointments, but they do take walk-ins. That’s what I was asking! Not sure who/where I was actually talking to when I was transferred. So, I went up as a walk-in and apparently they left a few hours early! Customer service?"

"A Lesson in Frustration and Inefficiency at Sam's Club Auto Services As a weary traveler in the land of auto maintenance, I recently found myself at the gates of Sam's Club Auto Services, lured by the promise of free tire repair—a beacon of hope in an often costly journey. Alas, my experience was far from the swift and efficient service one might expect in such an esteemed establishment. Upon my arrival, I was greeted by a service desk representative who estimated a mere 30 minutes for my tire to be assessed. Yet, as time marched on, this estimation proved to be a mere illusion. An hour and a half ticked by with no update, no word on whether my tire was even being looked at, let alone repaired. The lack of communication was akin to wandering in a fog, unsure if the path would ever clear. While the promise of free tire repair shines bright in this realm, it is overshadowed by the abysmal time management and customer service. The wait time ballooned to thrice the original estimate without so much as a whisper of explanation. It's an exercise in patience, testing the limits of one’s endurance as one sits on the hard, unforgiving benches that populate the waiting area. The physical realm of the service center, while clean, does little to comfort the waiting souls. The seating is akin to the stone benches of old, offering no respite during the seemingly endless wait. This, coupled with the expectation to juggle multiple vehicles for a simple service, adds to the mounting frustration. In my humble opinion, Sam's Club stands at a crossroads. They must either invest wholeheartedly in their auto service domain, embracing modernity with realistic timelines, better communication, and efficient service, or forsake this path altogether. The potential for a seamless customer experience is vast, with possibilities like real-time mechanic updates and improved customer interaction. In its current state, Sam's Club Auto Services is a realm of unmet promises and inefficiency, where time seems to stand still and frustration reigns. I bestow upon this establishment a single star out of five, a reflection of my dismay and a call to action for much-needed change."

"These guys are sooo slow. Just go to costco instead. Much quicker and they know what they are doing"

"I liked the first come first serve. Too many people make appointments and don't keep them."

"I just got all 4 of my tires done at Sam's club.....they did a awesome job..."