Action One Automotive & Towing

"Everyone in my family takes their cars here for repair. I have never had a bad experience here and everyone here is super knowledgeable, and friendly. I cannot recommend this place more."

"The best auto shop I've ever worked with. First ended up there by chance because of a breakdown up the road in 2017 and the experience was so good I went there for everything I needed while I was living in the area. The nicest staff; the woman usually working the counter is exceedingly kind, and every tech I've talked to has been the same on top of their prowess in the profession. But the best part about the shop is the raw honesty and helpfulness. I casually mentioned that I enjoy working on my car when it's an average level repair, I'm just not comfortable diagnosing the problems. So anytime I came in with a problem; once they diagnosed it they would call me and itemize parts and labor costs and were more than willing to leave what would be easy money on the table to let me handle repairs myself. There were even occasions they gave me tips on the jobs I decided to undertake. My last visit was in early 2023 and they were just as spectacular as the first time."

"Saw a review online somewhere to take your old bmws to this shop. Had the best price around town and it seems like they did a great job. Got the car back washed and received calls on whats happening to my car. Just need to bring it back for some slight tweaking but the main problem seems to be fixed perfectly. Will be coming back for big repairs. Highly recommended for all european cars."

"I had a terrible experience at this shop. They offered me a warranty of 1 year or 12,000 miles but they failed to get a good diagnostic and they didn't honor their warranty. AFTER SPENDING $5,000 IN REPAIRS WITH THEM, THEY TOLD I HAD TO REPLACE THE ENGINE. My vehicle had a clicking and tapping noise in the engine. I took it to the dealership, but the repair was very expensive $4,300 so I decided to get another opinion at Action One Automotive shop because it was recommended to me and saw good reviews. I got a phone estimate of $2,100 so I decided to take it here. After 2 weeks than I dropped it off they gave me a new estimate of $4,500 so I asked them why it was so high, but they told me it was because they would have to replace some other components like the timing change and actuators, etc. so I approved it because it sounded convincing to me. After 2 weeks the shop called me to approve an increase of $500 because they hadn't realized that my vehicle had 8 more latch adjusters. I asked them how it was possible that they hadn't realized that they were repairing a 16 valves engine. The owner replied to me very rude that they didn’t know all the brand’s vehicles and told me that it wasn't his car and that if he only replaced the 8 latch adjusters instead of the 16, he wouldn't give me any warranty, so I approved the over cost because I needed my car. After other 2-3 weeks I gave them a call to know the status of my vehicle. He told me they were having some issues with the latch adjusters and that they had to return them to get new ones. 2 or 3 weeks later I got a call that my car was ready to pick up. I picked it up and paid the $5,000 and at the time of the delivery the desk clerk told me they had found some small pieces of a weird gasket that wasn't part of any of the engine gaskets but that the technician had blew them out and now the car was good. The car ran good only for 2 days. I called them to complain, and they told me that they were very busy and had to wait for 2 weeks after dropping it off they called 2 or 3 days later to tell me that I’d have to replace the whole engine. I obviously complained about it and told them that IT WAS NOT FAIR AFTER SPENDING $5,000 THEY'D HAD TOLD ME THAT THE ROOT CAUSE OF THE ISSUE WAS TO REPLACE THE ENGINE. They told me to replace the engine or keep driving it as is and bring it back to change the oil in 1,000 miles. They changed the oil after the 1,000 miles but the tapping noise was still there. After using it like 500 miles more I got an engine light, so I brought it back to the shop. The desk clerk told me they had cleared out the light but when I started the car, the engine light was still there and now it had some other lights and the engine had lost power, so it was much worst. The owner and the desk clerk were very rude and yelled at me telling me they wouldn't do anything else to my car if I didn’t replace the engine."