Midas 746 South Rochester Road, Rochester, MI 48307

"I came to Midas in Rochester hills in November of 2023 for an alignment. Nate took my info and had me wait for a quick suspension inspection before they moved forward. This is where Eddie walked me through what was really wrong with the car and why an alignment would not be possible at this time. After looking over the whole car, I was given an estimate of 4000 for all repairs. I did not have close to that amount of money and felt at a hopeless loss. Nate then said I would be able to keep the car their free of charge due to their large lot. He told me about the Midas credit card option, but that ended up at a dead end. Fast forward to February. My car was still in the lot. I finally had the money to move forward with repairs. I called and spoke to Nate once again. We added a couple items needed for the car to run properly. He called me back with a new estimate of 5600. We talked for a few minutes and he immediately comped an oil change and found a cheaper battery, but that only brought the total down to 5400. I told him I would have to see if I can make that work because I had 5000 from my taxes that I was able to spend on the car, but that was basically my limit. When I called back Nate told me that he spoke to JD, his manager, and gave me a bunch of discounts to bring the price down to 5133. That amount I could do. We went ahead with the repairs, and two days later the car was ready. I walked into Midas at close and JD allowed me to get my car. He even waited over half an hour while I was on the phone with my bank to get them to approve the transaction. After I had my car, the drivers side door would not latch. I waved down Eddie as he was leaving for the day(over 90 min past close) to see if he could help me. He found the issue and told me there was a recall for that, and to try to find out from Ford if I can get that fixed for free, and if not I could have them look at it. Then he showed me how to get the door to latch in the interim and explained why it was happening. I have had over ten cars in my life. In that time I have grown apprehensive of mechanics and repair shops in general, especially chains. I have never been treated in such a respectful way with so much empathy. From now on I will not be going anywhere except for this Midas. I am almost looking forward for the next car issue because I finally have somewhere I can take my car that I trust. I would give the customer service and mechanical expertise a 10/10. I highly recommend that anyone able to visit this Midas does so. Thank you Nate, Eddie, and JD for treating me with more respect and empathy than I have ever experienced from a business before. TLDR This Midas 10/10, everyone should go there, especially those who don't know much about cars/those with mechanic trust issues."

"Took the car to get the brakes fixed. Was called the next day with a quote for 2500 dollars for the brakes. I guess they also decided to run a diagnostic we did not ask for and was told there was another 3000 dollars worth of work. Then charged us 80 dollars for the diagnostic we did not ask for when we didn't get the brakes done at there ridiculous price,we got them done for 800. What they did not know is we just took the car in a week before to get a diagnostic on it and none of the stuff they quoted was on our list. So either the car fell apart in a week or they are scammers. Do not go there is my review!"

"Recently dropped my car off for an oil change at Midas. The staff was professional and respectful. They ran a diagnostic that was comprehensive and informed me of future repairs and a rough timeline. Honesty and thorough work is a hard find in the industry at large. I believe I found that here at the Midas Rochester location"

"Cory and his team did an amazing job with the brakes on my van. The detail in the inspection was more detailed with pictures included. 100x better then the dealership when they did an inspection just a week prior. Appreciate the honesty and attention to detail. Now I know my new mechanic shop since moving to the area."