Best Western Detroit Livonia 16999 Laurel Park Drive South, Livonia, MI 48154

"When I walked in I had some amazing customer service from the beautiful Andy at the front desk! Her smile and charms are so amazing. Customer service here is just out of this world! She allowed me to check into my room early and upon inspection. I realized that there was nothing wrong at all! This place is flawless, and the wirlpool tubs are just ENORMOUS! In fact, I've never seen a hotel with a private jacuzzi this big before! I cannot wait to get innit and have the best time ever! This place also has a very large pool. That goes all the way down to 6 feet! That is another feature I don't see at in a lot of places ever! There is a Red Robin and practically the parking lot and you don't even need to drive to get there (2 min walk)! There Are Also Some Other Great Places to Eat Like Buffalo Wild wings right around the corner. You must check this place out!!!"

"I would NEVER stay here again and would highly recommend that you find another place to stay. First off, the ladies behind the desk were very nice and helpful both on night shift and day shift. Thats the only positive that can be said of my stay. My toilet broke during my stay. I called the front desk and they explained that they do not have a plunger or maintenance on staff so they wanted to move me directly across the hall. This wasn't a very good option for me since we decided to shorten our stay due to the uncleanliness and overall dissatisfaction of our stay. Since we were checking out in the am, the front desk agreed to allow me just use the bathroom across the hall in order to give me a working toilet. This decision was made because it was late, we had been out all day and the last thing that I wanted to do was pack up and move across the hall and then do it all over again the following am. Upon arriving home to Arizona, I noticed that there was an unauthorized additional charge on my credit card. Although the associate at night allowed me to stay in my current room but at the same time use the room across the hall for its bathroom, the GM overrode this decision and charged me for another nights stay. The GM said that what I did was "illegal". Illegal ??? How so ?? The room that I paid for had a backed up toilet - not my fault. You also had no plunger(pretty basic need), no maintenance staff to fix it and the room could not be used until the toilet got fixed. You had the opportunity to explain all of this while I was there but chose to steal from me after I left town and had no way to explain or defend myself. Maybe you should educate and train your staff about what they can and can't do before you make unauthorized charges on my credit card. You haven't heard the last of me....."

"When we first arrived Lobby was so nice and clean, it was the first week of January 2024, week day it was so Quiet, Only thing I didn't like was the beds was hard and the bathroom was to little And they had nothing else available. I stayed two tonight's so yes I left mad and very sore. plus They said the pool was heated But one side was cold and one side was warm So I didn't get in. Will l go again yes Maybe next time it'll be better. But the hotel The pool roomThe workout roomThe breakfast was clean The breakfast was also good.Staff was very friendly and niceI feel very comfortabled3"

"Great location and great room for the price! A little better deep cleaning, light switches, corners, under desk, behind things, STAIRS AND HALLWAY etc.. would go along way in this place. Breakfast/coffee has been decent. Only thing I would change is the silverware should all be stored handles up, utensil piece down-not layed flat, so everyone touches them (ewww) and labeled so ppl know what they are grabbing. And TVs should ALWAYS be turned on in the morning in the breakfast area. People want to watch the morning news!! That being said, well worth the value, We will stay here again!"

"Took a chance at this location because of the proximity to the event we were attending and the decent reviews. Big mistake! The rooms were run down and just felt dirty. As we were leaving for our event, I mentioned the garbage can being full upon arrival and they offered to give a new room. The second room felt just as dirty, this time the bathtub had a long blue stain on it, that would not rinse off. Later, my daughter put her head on the pillow and found a nat or flea on the pillow next to her head. The bug on the pillow was the last straw for us, I spoke to the front desk and didn’t have confidence in any other room being better, so we went to another hotel for the night. The front desk told me to call a couple days later in order to request a refund. I was told after speaking to someone they would get back to me within 5 days with a response and never heard back, no refund. Horrible experience! Please don’t make same mistake. Had to drive about 20 minutes at 11pm with my kids to a Hampton inn that was much cleaner and same price."