Trinity Health Medical Group, Primary Care - Caledonia

"First of all security needs to mind their own business I'm there to see a doctor not harassed by a security officer I shouldn't be questioned when I walked into the ER waiting for a Doctors treatment. I'm not some crackhead looking for a warm place to sleep for the night"

"I tried to call in on a Friday afternoon about a prescription. This office asks for 48 hours for prescription requests. I did not call mine in until Thursday so I called in, admitted that I made a mistake not calling Wednesday, and very politely asked if they could help me out. Cheryl or Sherry answered me and treated me with full on hostility. I didn’t know where it was coming from but the first words out of her mouth were hostile and bordered on yelling at me to the point I switched to speaker phone so my wife could hear.. Neither of us could believe what transpired. She was angry and confrontational and tried to claim she had already talked to me about this. It was unbelievable. She raised her voice at me and insisted over and over that I had spoken to her that morning and that she had been over this with me. The only problem is that that never happened. I kept trying to calm her down and explained I had been on a airplane all day and she continued to berate me and treat me like a piece of garbage insisting I was lying. I explained repeatedly that I had not spoken to her and kept asking if I had upset her somehow. It was so bad that I was trying to find ways to calm her down. Finally, she realizes that she had not talked to me and was confused because she had listened to my message from the refill line that day and had, in fact, not talked to me. But does that change her tune? Nope. Then she decides I can wait until Monday. Without talking to the Dr. she takes it upon herself to decide that I can wait until Monday. I explained that I really needed the medication before Monday and then she explained that my doctor was gone and again said I should wait until Monday. The whole time anger and condensation are just coming out in every word she speaks to me as though my calling was an unspeakable offense against her. I ask her to please see if there is another option because I don’t want to have to wait until Monday. Finally, she tells me she will pass it on to another doctor to get it filled that day. Except she doesn’t. She just goes home for the day, doesn’t get it filled, doesn’t call me, and apparently thinks it’s just fine to treat people like trash. This is how this woman is allowed to treat patients of this office. I will say that my actual provider Dr.Osborne is really great. Cheryl/Sherry is a monster and should not be allowed to speak to patients. The fact that this woman is allowed to treat customers like this is unbelievable to me. Where does anyone get off yelling at their customers over an innocent politely delivered request for assistance? I feel so upset that she treated me this way and then lied to me on top of it. I have never been anything but nice to these people and get treated like this? I wish there was a zero star rating and I attribute it entirely to this woman."

"Dr. Osbourn is emotionless and not helpful and should consider being a surgeon so she doesn't have to actually talk to patients. She never made me feel like a real person, just a nameless, faceless patient. Front desk ladies have always been very nice and the nurses have also always been really helpful. My advice would be to avoid Dr. Osbourn if you can"

"Just wanted to say thank you to Jesse Tien and the whole crew at Mercy Health in Caledonia for another job well done. We have had a hard time achieving customer satisfaction in many areas since moving to Michigan. Luckily for us, we found this group nearly 4 years ago. After a recent injury just on the cusp of the holiday weekend, I ended up in the ER. The care wasn't up to part and my last holiday weekend for the summer was spent in bed. I'm writing to say that I called today, and fortunately was able to get in today. After Jesse and his staff listened to me and prescribed the right medication,I can't believe how much better I feel already. Of course I still have a awhile before I'm completely healed, but I wanted to say thank you publicly to the Caledonia office of Mercy Health."

"I love our family doctor. He's worth seeing. However Barb the nurse is the rudest person ever. I dread calling to get anything because she answers everytime and everytime she unbelievable rude. I'm not sure how she is still there. I have never had a nice conversation with her. You are automatically stupid and are wasting her time when you call and she makes you feel like that for sure :("