Rite Aid

"Dropped off a simple eye ointment prescription for upcoming surgery, they asked if I wanted to wait which I stated that I would return. One day later stopped in to pick it up, was told that it has not been delivered to them yet and they could not provide a delivery date. They did not call to advise, just waited for me to stop in. Very poor communication, this was my first prescription placed with them but now it will my last. Nice try on my part but learned a lesson here."

"Sue and Ruth helped me in a panic as they were trying to close the store. They helped me find what I needed after our family dealt with a house fire and couldn't get to any of our things. They were personable, patient, and incredible compassionate. They deserve recognition."

"Caledonia Rite Aid Pharmacy has been great to me for years now. They go above and beyond all the time. Fast, Professional, and always looking out for the customer. I thank them so much for making that part of my life easier."

"Beware of being overcharged for your sale items. Check your receipts carefully as I was overcharged and then felt like the cashier was annoyed when I questioned it. Also be aware that they are automatically rounding up your total to the nearest dollar without permission. When I inquired about this, the cashier was very flippant about donating it to charity and stated that I selected “yes” on the card terminal, which I definitely did not. I’m all for donating to charity, I do all the time. But the way it was handled left a poor impression on me and made me wonder if they are actually donating this money to charity. Overall I feel that my experience really lacked customer service and integrity."

"Not that Caledonia has many other options, but it's time for me to pick a new pharmacy. Going into the store has been frustrating, employees do not follow the posted guidelines for Covid-19 safety. Customers are expected to social distance, wear masks, and not enter the store when ill. I'm 100% for this and happy to comply. Every visit I've made since the restrictions have gone up, I have not seen an employee wearing their masks correctly. Often the masks are around their chins, while they cough into their hands and continue the transaction like normal. Even pre-covid, that's pretty gross. Either Rite Aid is not taking care of their employees and giving them the ability to stay home when they're sick, or the employees do not care about their own health or safety of their customers. If you're desperate, and not immune compromised, they will likely have what you need in stock. I have a newborn at home who can't protect herself, so I'll be ordering items online instead at the cost of convenience."