Children's Hospital of Michigan Alex J. Etkin Specialty Center - Southfield

"he really good Dr. but they are so slow omg this crazy"

"Had an appointment at 1:30pm no doctor in sight waited until 1:55pm and asked to reschedule if doctor didn't show up. Imagine getting there early to be on time just for the doctor to never show up. I would have waited if the staff told me he was running late but more than 30 minutes is unacceptable. Parents please stop going here if theere not respectful of your time."

"I used to think highly of this clinic!! Now not there’s no active listening, kindness or consideration. The black heavy set woman that sits at the front desk has a very distasteful attitude..I’m not sure what the issue is but I’ve been trying to call & speak to a manager because at this point I’m removing both of my children from seeing any doctors at any children’s hospitals. My very last visit for my son I waited for a hour after waiting months for an appointment. But for this to be a specialty clinic there’s absolutely no understanding or compassion. My daughter has been without her hearing aides for over a month!! Once I’ve came in the receptionist stated they were on vacation but when I spoke to someone in the department it was a lie they were there, the next time I couldn’t stay because I had to leave, the very next time I came in was on a wrong day but I had received the wrong information from someone else. Now when I’m attempting to go in again the same lady stated the audiologist was about to leave.. so I simply asked why is it always something when I’m trying to drop her hearing aide’s off? Well she didn’t quite answer.. I asked her was it another clinic I could drop them off at.. but before answering of course she had to be sarcastic saying, “you can’t just drop them off” I responded okay I got that the last time you said it, but my question was are there any other clinics I can drop them off at.. her response “you can drop them Off wherever you want too” I don’t know what’s wrong with the lady but she needs help and needs to learn some type of hospitality. And of course it’s always a black lady with an attitude.."

"My child seen dr. Watson she was really nice and pleasant. She sent us for a mri to childrens Detroit and said another one needed ti be done. After the 1st one she called within a few days & told me what she saw. After the 2nd one she hasnt called and i keep calling leaving messages and no one has returned my call. Now i regret going there. Im glad my child health is so important that no called be back!"

"The nurse was kind of out of it and missed my son's vein when taking blood. For a children's center they weren't great with children. My discharge papers had medicine on them that was never given or discussed with the doctor. And we're supposed to include a diet plan that was just information on where fiber comes from (which I already knew). They said they would snail mail out the diet plan. We'll see. We will be going to childrens main next time or Mott if the treatment continues."