CVS

"Have tried to reach the pharmacy twice today for a question the app and automated voice service wouldn’t be able to answer… have waited more than 10 min both tries."

"I get my Parent's medication here, but sometimes the employees are not professional enough. Like today I went there and I gave the information that was needed and had asked how much it cost, she stated the price and I didn't catch exactly how much it was, than she asked for a license and than I asked again how much it was going to be and she told me she couldn't tell me how much it was until a license was shown to her. I then snapped back to her and told her that ' you just gave me the price a few seconds ago and now you can't. I also say that, I was going to provide ID and she grabbed the money from me but wanted ID first, than I said, give me the money back and why would you take it if you can't tell me the price of the medication. Then she closed the window and had another woman come back to the window and speak to me. I told the women that the first lady was unprofessional and that I deserved an apology. The second lady stated , "I'm not going to make her apologize. At this point, I stated that the customer was always right, and then I got 3 other ladies from inside. CVS said to me that the customers are not always right. I even apologize for my attitude for being ugly. I did tell them i was doing a bad review against this store. They had a whatever attitude. At this point, the transaction was made, and they slammed the window door closed. Usually, the employees are very professional, but not today they weren't. I am sorry, but they need to take account for how they treat the customers."

"Ever since they stopped having the pharmacy open 24 hours, the pharmacy has go e downhill!!! I hate having to deal with them at all as they never can give a straight answer or give correct information."

"Been having trouble with insurance and medications. So I called the pharmacy and asked them for advice on how to get an authorization. The person on the phone was really short and acted like I was a bother. I made a comment that with that attitude I maybe should change pharmacies to one that will help. She replied "Ok bye" and hung up. 1 hour later I transferred my scripts and I am done with CVS"

"The customer service at the pharmacy is absolutely terrible. It took them a week to fill a prescription for an antibiotic that I was supposed to take the same day. They routinely forget to fill prescriptions or just straight up lie about not having the meds available. I will be switching pharmacies because this level of incompetence is appalling."