Walgreens

"I decided to to order photos from this Walgreens, and it was a mistake. I figured that would order them by noon, and pick them up as soon as they were done since we wanted to hang them that day by 5 at the latest. I placed the order at 12:10, and the one-hour pickup told me it’d be 1:35 at the very earliest. Which… isn’t an hour, but that’s fine. Fast forward to 2:30. It’s still not done. I decide to call them, since it was around holidays and I began wondering if maybe their department was closed or something. They assure me they got it, it’ll just take one more hour. I’m starting to get a bit frustrated now, but by that time I’ll still be able to hang it in time and that’s all that matters. Well, around 3:30, I get a call. It’s them, telling me that one of their machines broke. They informed me that it’s been broken for over a week, and they have no ETA for it being fixed. They’ll do my order as soon as they can, though. By this time, it’s questionable that I can place a whole new order somewhere else and get it in time. I understand that sometimes things break, and I understand why it might be difficult to program the system to warn people of that when placing an order. But at the same time, it shouldn’t have taken them 3 hours to even realize that they couldn’t fulfill my order. I ordered from another Walgreens and it was ready in 30 minutes, thankfully."

"The pharmacy staff is awful. I pulled into the drive thru and there was no one at the window, therefore I pushed the call button. A female employee hastily came to the window and said VERY rudely “there is NO NEED to push the button” Most other encounters make you feel like you are an inconvenience to them by picking up your prescriptions."

"The absolute worst Walgreens I’ve ever been to! I’ve tried to use their photo department four times in the last 6 months and every.single.time they don’t print my order even though they are “one hour prints”, I’ve missed out on birthday and Christmas gifts and they truly cannot care less when you ask about why this happens. Today I wanted to avoid getting my two kids out of the car to go in and have the same situation and I called twice and both times it said no one was available. So I went to the store and walked in only to find 4 employees sitting at the photo counter doing absolutely nothing and yet again, my order wasn’t ready and they said they could do it now but couldn’t tell me how long it would take so if I didn’t want to wait I could cancel it and try a different location. Like why do you have a photo counter? Also - I did cancel and order to the jenison store and they were ready by the time I drove the 35 minutes to get there. This store just needs to close."

"The staff comes off as inconvenienced by being there, and that it doesn't really matter if customers are there or not. Not on one occasion, but several. They need a self scan lane. Too often the one employee is behind the photo counter ignoring the line at the check out lane. Or if there's two, one is behind the photo counter, and the other is staring at a wall unaware that there are even customers in the building. I've never even tried the pharmacy, nooooo way. It's closed most of the time anyway"

"Great sales if you look for them. Get a rewards card to save even more. There are 2 entrances to this Walgreens so it's very easy to get in and out of."