Enterprise Rent-A-Car

"We had a rental for 23 days while our suburban was being repaired. From the time I made my first call to picking my vehicle up it was a great experience. Great staff that explained all I needed. Thank you!"

"I rented a car at Enterprise in Dublin Ohio Parameter Loop Road, around December 18th. There was already issues from the start. First, for some reason, because I had an out of state license, my father had to use his credit card for the up front deposit. But they still ran my card at the beginning so they could have it on file. I extended my rental about three times. Every time I extended my rental, I was charged for that extension right away. I know because I was checking my bank account before and after, making sure I had enough funds. I return the car on December 28th and everything seems fine, but randomly two weeks after dropping the car off, I get charged $1033.10 on January 10th. No warning, no explanation. I look through my bank account and see all the original charges that were made after each extension of the rental, and those charges were gone, nothing was there. Two weeks later I get charged the total lump sum and I go -$601 in my checking reserve. Why would you initially charge my account showing charges, then those disappear and two weeks later I get charged the lump sum when I didn't have $1033.10 in my checking account. You can't expect people who budgeted to rent a car over holiday break to have those same funds in their bank two weeks after the holidays. I lost a lot of money and now I'm struggling this month to pay my bills I would like for Enterprise to issue a refund, even if its a partial refund as its unfair to have that amount taken out with no notice especially when it occurred two weeks after I dropped the rental car off. You can't expect people to have over $1000 in their account randomly. I had the money in my account during the holidays, I didn't have that money after the holidays. I rented the car during the holiday, not after, so I should have been charged during the holiday, not after."

"Rented a car, someone side swiped me while renting. Completely chaotic situation with these inexpensive so called managers. Stole 500$ out of my account! Not an everyday occurrence as far as the accident but they were completely unprofessional and it’s just getting started! Wish me luck"

"Had a rental while my car was in the body shop. Insurance past up the reservation and handled all the paperwork, which was nice. Had to wait a while to get a ride even though it was scheduled before hand, but eventually got a ride to the office and was checked out rather quickly. Nice turnaround. Car was had strong smell of weed smoke, had trash crammed under the seat, and spills in the cup holders. Tried calling the office multiple times to see if I could trade it out. No one ever picked up the phone, no matter the time of day. Dropped the car off at the body shop when I picked up my car, which was nice. Some hits, some misses, overall not a good experience."

"Customer service was great. Bree was excellent for sure. The car sucked. Newer charger with warped rotors so hitting the brakes was great. It rained while I had the car and the wipers did absolutely no cleaning. The key fob battery died so I had to replace that and it smelled like someone smoked an entire pack of cigarettes in the car with the windows up. Car had multiple dents and dings in it also."