Hook Home Maintenance

"If you’re looking for honest, hard-working, and fair priced construction people this is the place to go. This is a father, son, uncle, multiple family operation. They have the highest rating with the plastic decking trex company for installing. They gave us a very fair price to do our deck. They can do just about any job. They recently moved to 4274 Hudson Dr., Stow, OH. I like that they’re local with an actual real office location."

"Shawn Hook and his team are incredible! We recently had a complete basement renovation which included a bar area, movie room, two offices, a full bath, a gym, dance studio and storage. The thought and detail that went into this project were top notch. Shawn and his team were professional, kind, courteous and paid attention to every detail. They answered every question we had (we had many) and helped us make important design decisions for a truly functional space. The team was friendly, knowledgeable, and included us in every decision that had to be made. There were no surprises. The project was on time and on budget. We were so impressed with the workmanship; we also had the team remodel our master bathroom, laundry room and do a patio project. If you are looking for a local company, a dependable team, and good people, look no further than Hook! You will be so glad you did."

"I contacted Hook Home to have them replace and stain our deck. I found Hook Home unreliable not only in terms of communication but also with deck staining. I emailed Hook Home several questions after they came to review my deck and to give me an estimate on March 15. I sent a follow-up email on March 23, with no estimate. The estimate did not come until April 5. I asked questions about Trex vs. treated lumber, etc, to ensure I understood our options. Their answer was ambiguous. The deck build went well, and Shawn Hook is very talented at building decks. I think it is a true shame that his coworkers and their unprofessionalism overshadow his craftsmanship. Once the deck staining was scheduled, Lindsay Hook told me on August 2 via email that someone would come out with different shades of color close to the one we selected to test on the deck. This NEVER happened. The Thursday before Labor Day Weekend, Lindsey told us that we had to get the stain, and Hook pretended as if they had never sent that email. I pointed out that someone was supposed to test the colors in the email. I had to call Sunday night to express concern as no one emailed us back. Lindsay Hook said over the phone, "this isn't fair; I have family over." There was no focus on professionalism or their business. I am Deaf, and I had to call through a relay system, so I saved this conversation as proof of how Lindsay spoke. I am glad to share the transcript and emails as documentation. Following the deck staining, we discovered stain splatter all over the side of our home, all over our new hasta plants, and the stain job was very splotchy and poorly done. Also, the two men said they had to come inside to bring the ladders up. This was never communicated to me [the deck build I did not have to be home and was told I did not need to be home], and this was a big problem as I work a lot. They expected me to revolve my work schedule around theirs. I asked for the deck to be re-stained and fixed. Up until now, I had been communicating mainly with Shawn and Lindsay. Randall Hook then stepped in for this, and he is obnoxious! He said that we were contracted for only one layer of stain and that "their project is done." We never got a contract only a proposal and I had to send him the August 2nd email to show him what Lindsay stated. I also asked for the stain splatter to be cleaned up. They came back to re-stain the deck, it looks better now. Hook partially cleaned up the stain splatter on our home. Randall Hook refused to go to our house to see the residual stain spots. To compromise, we asked for $300 off since we have to replace our plants and get a professional power washer to fix our siding. They only compromised on $150 off because that is how much they charge for power washing. If you have all the time and patience in this world, only email them, never call them, be persistent, stay on top of every detail and get a paper trail of everything. As you can see, there are earlier negative reviews about their company here and on the Better Business Bureau website."