Ron Marhofer Collision Stow
1585 Commerce Drive, Stow, OH 44224
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
About the Business
Ron Marhofer Collision Stow is a premier car repair institution located at 1585 Commerce Drive in Stow, Ohio, United States. Our expert technicians specialize in collision repair and are dedicated to restoring your vehicle to its pre-accident condition. With state-of-the-art equipment and years of experience, we provide top-notch service and quality workmanship. Trust Ron Marhofer Collision Stow to get your car back on the road looking as good as new.
Reviews
"Poor communication with the customer regarding follow up and follow through out the process. I feel like my concerns, and need to be kept informed was not a priority. I was told several times that I would receive a return call, that never happened. I was told to refer to the automated system for any updates. Unfortunately this system never updated. This same system was still showing that my vehicle was still being serviced after I picked it up. I had to returned it the next day to be serviced again for a wheel alignment that had not been done properly. I expressed several times how imperative it was to be kept up to date. I also expressed how I had limited access to rental insurance coverage. This would have allowed me to properly plan my life and work. As a result of lack of communication, I ultimately had to pay out of pocket an additional $1,000 for car rental. Communication is the ultimate key to successful business, customers satisfaction, and as well as customer loyalty. I can honestly say I felt like I was treated less than customer."
"The ladies Kim and Lexi are very friendly when greeting you. The shop did a great job on my car and even had it done within a week. I was very happy with my service. I hope I never get into another accident but if I do, I’ll definitely come back here."
"I’m not happy with their service overall. They did not do all the work I was told that could be done. There was parts left in my car and after close examination there is white splatter in the trunk. Why would that be??? They had my car for two weeks and no checked my car. No one wiped of the finger prints smudges or just washed it before they gave it back. Yes, now they want to give me a quote for the work not done and they want me to bring my car back so that they can clean it. Now I have take off work for them to do what should have been done before I picked up. Do better Ron Marhofer. Do better. Not satisfied!!"
"My car was returned to me with denting still clearly visible down the right side. Super disappointing. You expect a finished job and for it to look perfect. That’s what you’re paying for. Dropped the ball with communication on when parts got in. Their quote was the lowest, but so was the quality of work."
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