West Hills Apartments

"It was a great place to live until these last two years. The maintenance used to be stellar but every since the front office stopped opening office doors and never answering the phone nothing gets done at all. I used to love living here but as of lately the staff in the front office has declined extensively."

"I had a recommendation from a friend to live here so I moved in and I lived here for about 11 months and had the worst experience. In my 11 months we had 4 leaks that were constant for about 9 months. We also had a family of squirrels living in our ceiling for about 3 months that also took way too long to deal with. The maintenance guys were so helpful and so nice throughout the whole process, but the management is horrible. It took the manager 7 months to finally get involved with our leaks, she did not get involved with the squirrel situation besides calling someone to come out and get rid of them after about a month of letting her know they were there. Then for the leaks she just kept sending maintenance to patch the holes and then the leak would come back. After all this, we were moving out and in the process of our move we were told we would get our full deposit back because of all the problems that we had that never got solved, this did not happen. We received about half of the deposit back, so I reached out to management for an explanation on why we were lied to and if I could get my full refund back and I was completely ignored. I sent multiple emails and texts to management and received nothing in return. This is the worst management of a company I have ever seen and I would not recommend living here."

"Just moved today. Best decision I have made in a long time. Beautiful apartment and beautiful surroundings."

"Worst place ever, most of the neighbors are not friendly at all. It’s literally impossible to get a hold of the front office for anything. After we moved out they charged us for carpet that they said was brand new, but definitely was not. Overall they will try and screw you in anyway they can when it comes time to leave. I had a whole discussion about what was going to be owed when I left, and it ended up being twice as much “new carpet”. OK.......strongly suggest to move somewhere else. Oh, and there maintenance are pretty my spies for the supervision up there. I wouldn’t be surprised if they go through your belonging when you’re not home."

"Moved here from out of state, at first the management seemed very kind and diligent. Now they are very shady. I work nights at a very messy job that has mandatory overtime so I don't get home until 1:30-5 in the morning. They knew this when they put us in our unit, however they failed to mention that our building is the only one, in which you are not allowed to do laundry after a certain time due to the tenant who lives next to the room. We were told they had a dog park, but it's more like a swamp. There is water everywhere all the time. It smells like a sewer and they never mow, so if you want to use it you must give your dog a bath afterwards, all the time. Maintenance was quick to help when our drain was clogged but after that nothing. The bathroom is very cheaply put together and since the toilet paper holder fell off they have not been by to fix it, we put an order in months ago. They are strict on some residents while they let others do what ever they want. We have two bigger dogs and the lady next to the laundry room has a smaller dog. She never puts her on a leash but always acts over the top when we walk outside with our dogs on a leash, because her dog likes to run up on people. Her child is always next to our window pestering our dogs because she is bored. The landscaping is inconsistent, they are constantly planting new flowers yet wait until the grass is 6 inches high before mowing it. The dog stations are always empty on bags and overflowing with poop. When they redid the mulch they failed to let anyone know, and our windows were open so being on the ground floor mulch debree got all over our couch. Lastly we have never formally complained because we are not those kind of people until now. They left a letter at our door stating they aren't renewing our lease and to be moved out by August. We have not heard or talked to them since we moved in and we are always on time with rent. This company is very poorly run and it would be wise to search elsewhere. We were not going to renew as is due to inconsistency but we did not appreciate a letter being put in our door without cause. Good luck if you decide to go with them."