Richwood Automotive

"The staff is friendly and generally good work. Only 1 time bad service in 6 years"

"This place wasn't the cheapest and they weren't even the close to the most expensive. I feel like I received a great deal on the tires and install. The service was quick and friendly. They have open WIFI available to use which was great for me because I was able to do some work while I waited for my vehicle. I will be back to have tires for another vehicle very soon."

"Had a flat on our way to visit family. I put on my spare tire and went to Richwood Automotive/Goodyear to get it looked at and repaired if possible. We walked in with our 10 month old daughter and explained the situation. To my surprise we were quickly informed by the woman behind the counter that they didn't have time to look at it. We were completely dismissed and it only would have been a 10-15 min job. I ended up stopping at the auto zone nearby, but buying a plug kit, and repairing it myself in a gas station parking lot. I guess plugging a tire doesn't cost enough to justify helping an out of town family."

"I hit some black ice on my way to Nashville and crashed into a barrier/median wall south of Florence KY. Appeared all I needed was a tire and couldn't change it in the dark, so I had my truck towed. The tow operator suggested good year so I could get the tire fixed in the morning. When we took the truck down I noticed it was much more than the tire: control arm and possibly axle. Next day, I asked the Mgr/owner if he could fix it and instead of screwing me over with some bs response he said, "yes we can fix the axle and the control arm" but that it would be better to get that done along with the body repair so I don't get slowed down in getting my truck back and incurring rental charges. Very cool! Very professional. And they were happy to accommodate my truck parked in his lot while we waited for State Farm to tow it out of there. Thank you! And god bless."

"My experience with this Goodyear is from several years ago. Perhaps management or practices have changed. However, I went in with a flat tire to get it plugged. I was told the nail was "too close" to the tread to be plugged and that I would need a new tire, possibly 4 for even wear issues. Went to another shop and they had it plugged in 15 minutes for $20. I've been driving on that plugged tire for well over 2 years. Despite my warnings, my roommate went in for a cheap oil change and was told she needed all kinds of work. Knowing my experience she took it to another shop who told her everything was perfectly fine, she has had no problems since with the supposed issues."