White's Ford

"Just bought a 2023 Ford Maverick from White's Ford. Staff was great! Knowledgeable about their products, more than willing to answer any questions. Sales experience was good - I'm a very 'no pressure sales' kind of guy and that's what I got."

"I appreciate the knowledge, kindness and expertise of Mark and other Quick Lane employees. They have done a wonderful job diagnosing and repairing automotive issues with.our four vehicles over the years. They are courteous, honest and reliable. Prices for services are reasonable and fair. Quick Lane is our number one choice when our vehicles need servicing. Thank you!"

"The only reason this is getting 2 stars and not 1 is because they got my car less than 24 hours after I first called and brought me a loaner. Now this "loaner" is the issue. First of all...what major dealership uses a 2005 vehicle as a loaner? But the age isn't the issue really. It's the condition of it. It's nasty all throughout and trash as well as a half smoked cigarette on the floor. Check engine light is on and likely because of the somewhat loud exhaust. Not to mention, as hot as it is outside, the ac barely blows any cool air. Not even cold.I called and expressed my concerns and all they said was, that's all we have and we'll make a note of it so we can address it when we get your car back to you. Really? This is how you want your customers to ride when you have their car? I hope I'm able to give a better review when this nightmare is over."

"Edit: The general manager did reach out to me and made a very generous offer. While we ended up not needing to take advantage of the offer, they did try and make it right. Our under warranty vehicle had 3 recalls, a leaking oil cooler, a rear passenger restraint module code and the hood rubbed when you opened it. We bought a first year model so these bugs were expected from us, so no worries there. We took it in June 28, I was told that it would be a few hours and it would be ready. This was told to me by a tech covering the service dept counter, not the service manager. After several days of no communication, I call and was told the tech was out that day with a back issue. Couple days later, no communication, I call again, oil cooler is on order should be here today. Couple days later I call again, part is here but tech is out with a migraine. Day 9, I call and service manager says "we’ll have it done tomorrow". Call at noon on day 10, tech has a couple of cars before you he should get to it this afternoon, we ask to please call us if the car will be ready today or not so we can make plans. No call by 4pm, they close at 5pm, I call, tech still “programming” maybe done by 5pm. At 4:30, they call me and say it's done, but then the service manager then informed me that the service dept couldn't adjust the hood because they weren't a body shop. Never in my initial phone call for an appointment until 10 days later was I informed that the hood issue wasn't able to be addressed. I get the shop and the trouble code for the rear restraints is still there, I walk back in and tell the service manager, he looks at me blankly, says the tech couldn't replicate it. I told him the trouble code was up on the dash now, my fordpass app is blown up from the warnings. The service manager said he isn’t sure where the tech is and just stands there looking at me. I say forget it, I’m taking it somewhere else. He shrugged his shoulders. After posting my frustrations online, several people commented they have had similar experiences with the service dept"

"Jack got me in, fixed my van and back on the road. I bought a brand new Ford Transit connect van and it had a bad battery that was boiling and smelled terrible....the service Dept got me in and fixed up with a smile and great service. I continue to use whites and after almost a year of owning my new van I am 100% satisfied with their service."