Defiance Water Recreation

"I guess i should have read the reviews. Solar cover had a hole in it before I ever got it all the way out of the box. Took it back within an hour after purchasing and was told the manufacturer wouldn't take it back. Stuck with a brand new cover that has a hole in it."

"We purchased an above ground pool cover and within 3 weeks it ripped at the seam. I had called and asked if there was a warranty and the lady working said if it ripped at the seam you can send it to the manufacturer. So we were planning on sending it in to the manufacturer. When we asked who the manufacturer was she told us that she didn’t know and we should Google them. I proceeded to ask her what we should do to prevent this from happening again and she told me once again to use Google. Very unprofessional."

"Zero appreciation for clients, once you pay for the pool. If you have issues moving forward, their solution is just buy more products. Same issue most of the summer and not one time did the owner say, let me come see what’s going on. So the mentality is on to the next for them. Maybe hire a rep, if the operator/owner don’t have time for your existing clients. I’m disappointed enough to make a review, which is the first review ever!"

"I have been giving this store my business for the past 15+ years. Went in for first time this summer and bought a vacuum hose that cost me right around $75! When I got home, I realized that I didn't need it after all. So, I sent my son to return it less than an hour later, with my receipt. However, they still insisted on charging me the 20% restock fee! (My son offered to set it back on the shelf for them if that was an issue.) So, as far as I am concerned, that is nothing less than legal theft! As much money as we have spent in that store over the years, I certainly hope it was worth the $15 they kept! Because now, I will never do business with them again. From now on, I will either buy online (which I don't like to do if I can help out our local businesses), or just drive to Delta. It really makes no difference to me. It is about same distance either way. As a small business owner myself, I certainly hope I never treat my customers that way. It just does not seem like a wise business decision in the long run. They definitely are gonna lose more money than they made off of me. *Also, this was the first time I had ever needed to return an item. I am just so very, very disappointed!"

"Short review: Lack of long term customer appreciation, high prices, friendly staff. I'm not going to complain about the employees, they were following store policy and were polite. This is a review for the business as a whole. I went to return a hose for my parents which they had purchased an hour earlier. They insisted on a 20% restock fee, or in store credit. After going to this shop ever since I was a child with my parents, it's extremely disappointing to see them refuse to budge over 15 bucks. It's not unreasonable to assume a local business would treat long time customers with a little bit of slack, considering the hose was in stock, purchased an hour prior, and with cash. The hose was 75 dollars (they are like 35 online). Maybe this is why they currently don't mark prices in store. An employee told my mom that the reason there were no price tags on anything, is because they were in the process of increasing prices. Look, I'm not so upset that we're out 15 bucks, but I've watched my family spend thousands on this place growing up. We appreciate all our local businesses. But for 15 bucks, they lost not only long time customers, but any chance of myself using them in the future. Go to Champion Pool in Delta."