Lowe's Home Improvement

"DO NOT get their credit card for the 20% off coupon because it will not work! And after they get you another coupon code that does work, it will not work on any sale items even though the verbiage in the fine print says it will. Chat agent sent me a whole different fine print than what is stated. Would have never got the credit card without the 20% off coupon code working for on sale items. Talked to agent next day and she said this is a very common problem (she was awesome and applied promo after purchase). How about you get your stuff together Lowe's..."

"This is a long story but bear with me. The short version is Amanda who is in charge of operations at this Lowe’s is absolutely incredible and went way above and beyond today when no one else I talked to at Lowe’s would. About a month ago I ordered a washer and dryer set and a refrigerator for our home that was under construction. I set our delivery date for the day after we were to take possession and move in. Our closing date got bumped back to the same date our appliances were to be delivered at the last minute. Because of this I was literally 2 minutes late and saw the delivery man leaving my neighborhood as I pulled in. They only give you a 20 minute warning before they are going to deliver them and we needed about 35 minutes to get there. He said he couldn’t wait and told us to call the store to have someone come out to install them (we paid for installation). I called and they scheduled someone to come out for Saturday (today). We got a call and an email saying they would be coming out between 1-5pm. Please keep in mind me and my husband and our 5 children ages 1-10 are all living in the new house since Wednesday with no refrigerator or washer and dryer. We waited until 5pm and no one came. I called Lowe’s (general customer service not defiance Lowe’s) and they said no one was going to be making the delivery today. I called the Defiance Lowe’s to figure out what happened and someone connected me with Amanda. I eventually broke down to Amanda as I had been ping longed from one person to another at Lowe’s and no one seemed to care enough to help me settle this issue and get my appliances installed. Amanda called the distribution center in Indy and waited HOURS on the phone to tell them how I had been treated and to make sure they get someone out to install the appliances as soon as possible. She really went to bat for us. They called me and told me the employees who did not make the delivery had been penalized and offered us a credit to our account and told us specifically when they would be calling us to schedule coming out. We still have to wait until Monday to get them installed which sucks and is very frustrating but I am incredibly grateful for Amanda. You just don’t understand how much you can make someone’s day and help them to feel seen and cared for when you go above and beyond at your job. I wish all employees were like her! She is a fantastic employee!"

"Purchased a fridge: -Sign said next day delivery, but at checkout told a week out due to not ordering by 3PM and not in stock. -Given a delivery day, not time, and told delivery would call the day before with a time range. Delivery range 8am-4pm M-F. -Received a message morning of saying estimated delivery within an hour to two. Three hours later, husband talks to delivery driver ("had the wrong address," was at local school two minutes from us). -Driver stated since Lowe's gave the wrong address and delivery time was 930, he was not delivering what we purchased. Our notifications have the delivery window as 930 and 100. -Driver said he had 930, has other deliveries, it would put him behind schedule and doesn't want to fall behind. Despite being within a mile of our home. -At 950, husband speaks to and sends a screenshot of our address/location in proximity to the driver. He said he was sitting at the local school.The driver sends a thumbs up and twenty minutes go by. -Driver then doesn't answer my husband's calls, so I called. Driver said it's passed the delivery window, to take it up with Lowe's and wouldn't be delivering our purchase. -We inform we'd be filing a complaint and the driver apparently sends a message citing feeling uncomfortable about delivering to us. -Customer service gave a $100 credit to the card we used for the purchase, rescheduled for Thursday delivery (I'm leaning towards cancelling the order) not comprehending I or my husband cannot just call off work to wait all day for a delivery again. First and last time I'll be using Lowe's for any major appliance or delivery purchase."

"I was greeted at the door with a friendly smile. Numerous associates responded to my questions. One associate who was checking took the time to help another associate find what I was looking for. Thanks so much."

"I feel at home at my Lowe's, and today was very relaxing. With help from a nice young store manager who is new to my home town I quickly had what I came in for. Then i strolled through the outdoor flowers, so relaxing, and look what I followed me home."