Tropical Smoothie Cafe

"very VERY disappointed with the service of AND ATTITUDE of Jasmyn here today. Son ordered the acadia bowl with no Strawberries extra bananas. Girl instantly had attitude on speaker when he ordered because it had to be specially made. Got to window and she hands him his bowl with strawberries no banana. He said no thats not what I ordered and said I ordered "just bananas no strawberries ". She said "well of course you didn't!" With attitude!!! She then went in back, brings him another bowl, no strawberries, just bananas. He gets to work, the bottom of bowl is so hard and frozen he can not even eat it!! For $9.49 and a frozen bowl you can't even eat before having to go back to work...I would definitely have to say I would NOT SUGGEST THIS PRODUCT...ALSO, for the size of this product I think the price is ridiculous. I love the smoothies. And sadly one person's attitude may have just ruined my opinion of this store. Note : he had bowl in fridge 2 hrs before bringing home and it is still frozen. Must have been solid ice upon receiving."

"Customer service is amazing. Food is fresh and great!!"

"First time to go in and I was impressed. The staff was friendly and helpful. I was surprised how large the drinks were. I feel I got my moneys worth. Next time I'll try some of the food items. The store was very clean and it's a place where adults can sit down and relax and enjoy conversation time. I might start meeting my Defiance area couples there to discuss their up coming weddings. Ron (Magic Moment Entertainment)"

"Tried out this brand new spot today for the first time. First bite of my buffalo chicken wrap was a big piece of the end of a head of lettuce. They also added so much sauce it was a hot mess. I don't think I'll be back. 7-10-21 7:36PM"

"They have great smoothies and food but be prepared to wait. We have went several times and have the same type of experience. Pros: Our food came super fast and was delicious. We could taste the fresh ingredients Cons: They seem to struggle in juggling online orders drive through and dine in customers however. Would like to see them develop better systems or stations to handle each type of order as they seem to frequently be mixing them up or falling behind. Often times customers who came behind me have gotten their orders first..so organization wise staff need to improve. (Our smoothies were given to wrong customers on 2nd trip-was given coupons for free smoothies in the future.) I have tried different times in the day with the same results. As for the smooties which should be the focus of the place...it's in the name....they are wonderful but are they worth the 10-30 min wait. (Again timed from multiple trips) For a new place though other than the wait I think with time and proper management/ development it will be a great addition to the Defiance area."