Last Chance Clearance Store 100 Yorktown Shopping Center, Lombard, IL 60148

"Subject: Proposal for Enhancing Fairness in Access to High-Demand Items Dear Management, I am writing on behalf of a collective of Last Chance customers who have been frequenting your establishment over the past month. We appreciate the opportunity to access quality products at your store. However, we have observed a pattern that seems to disadvantage a significant portion of your clientele, including ourselves. It has been evident that specific individuals consistently secure high-demand items, suggesting they might be aware of prior knowledge about the availability and area for the lines. This situation has led to a competitive atmosphere in the store, characterized by undue haste, such as running and power walking, which not only compromises the shopping experience but also raises concerns about safety and fairness. To address this issue and promote an equitable shopping environment, we propose a simple yet effective mechanism. We suggest that customers be required to line up and draw a number during the first 10 minutes of a sale event. Once a number is assigned, customers should not be allowed to exchange it. This method will ensure that all patrons, irrespective of their frequency of visits or connections within the store, have an equal opportunity to access popular items. We believe this adjustment will not only enhance the fairness of the shopping experience but also reinforce the inclusive values that the LAST CHANCE store stands for. It would encourage a wider demographic of customers to participate in sale events, knowing they have a fair chance at purchasing desired products. We are confident that implementing such a system would benefit your esteemed establishment and diverse customer base. We look forward to your consideration of our proposal and are hopeful for a positive outcome that aligns with the interests of all parties involved. Thank you for your attention to this matter and your ongoing commitment to customer satisfaction."

"I used to love coming here 3x/month and spend over $1k at times. Recently I have not been able to shop like before due to pricing being “marked wrong” per employees at check out. Now I only spend about less than $50 and only come 1x/month. I see a lot of items marked super high but those items are not taken out which doesn’t make sense. If something is priced wrong don’t put out for sale. It’s like going to a garage sale but the owner doesn’t want to sell the item anymore. Just don’t put it out! There’s enough staff to check items for pricing before it goes out on the floor."

"The place looked like a tornado had run through it. There was a lot of stuff to look through and if you had the time and desire you could spend some time searching through the racks. The prices were good but you had to be aware of your purchases, 2 of the items I wanted to purchase had holes/slits in the arms. The employees were great but just seemed overwhelmed with the volume of merchandise and shoppers (full disclosure, we did go on Saturday afternoon). It requires a special trip to go there as we live a fair distance away so not sure if it's worth it to us to come back."

"The store is very hit or miss; however, it's such fun shopping for the deals. I was helped recently by the new manager Amber when I was considering purchasing the Bamboo baskets pictured. She offered great advice, was knowledgeable and had excellent customer service. The baskets look lovely in my new home. I also love how she adds order to the store. I also received support from Eric and he is always very friendly and goes above and beyond to be helpful."