The Guild Downtown - Vine St Cincinnati

"Our family arrived 3 hours after check in time to find the door of our room open to the common hallway, sheets on the floor, and trash in the corner. We then scrambled to find a new lodging option at 8 pm. This type of remotely managed hotel/rental property seems to be more and more common. Please be aware as you book that there will be no one locally available to address your concerns. This type of property cuts costs by managing only a small housekeeping staff from a distance. We're learning from our mistake- in the future we will be booking with a property that at least makes the effort to have a local presence and commit fully to hosting their guests. The term "contact free" is not code for "COVID safe"- be aware it means corners cut and profit over experience."

"Booked a room a few months back. Truly the most bizarre place I've ever stayed. Through booking, they made clear this was mostly a self-service operation — but that there was someone on site if needed. OK, fine. It was a great location and the price was right. Because it was self-service, I asked if it were possible to drop off bags before the room was ready OR if the room might be ready early. I was told the room might be ready early, but I could still definitely drop off bags. Great. Upon arrival, I couldn't get access to the building because it was before my check-in time. I called the phone number, but it was out of service. I texted the concierge number I had communicated with before...no response, no response. I finally get access to the lobby, which is filled with trash. After hanging waiting for a reply//someone to show up for around for 20 minutes, I decide just to keep my bags with me. Someone finally texted me back a few minutes after I replied letting them know I was keeping my bags and didn't need service. Hmmm. I come back to the hotel late at night — thank goodness mobile access works as it's supposed to at this point. The hallways were filled with trash, just very, very weird vibes. The room itself was super nice. Apartment-style amenities, amazing views. Only gripe with the room was no bath soap. But everything seemed very clean and well-kept. Overall...I would book The Guild again if the price was unbeatable and just willfully not expect any amount of customer service. Otherwise, I'd probably try somewhere else."

"The location is very central and parking was easy to find near by. However, overall this was a pretty poor experience. First, this is not a hotel. There are no real staff on site so everything is automated. That means you have to go through a rigorous check in process several days ahead of time including background check and sending a copy of a photo ID. Second, when you arrive the phone app is supposed to let you in. Our door was not functioning correctly so we had to call and the building manager arrived and got us in the room, only to discover that the keycard inside the room also did not work. Third, the room looks okay, but everything is pretty cheap and not comfortable. The handle of the shower was about to fall off. The coffee pot didn't have a lid. Our friends a few rooms away had a broken toiler paper dispenser. Finally, I booked in advance at a higher rate so that I could have some flexibility if my plans changed. But my card was charged immediately upon booking. And there is apparently a 10% added cleaning fee that processes after check out. Will not return to this place."

"Checking in is a real pain and even though the person we talked to was nice and patient we couldn’t open the front door for check in, thankfully someone just so happen to be entering which is why we were able to get in. Then we needed to download another app for the key to the hotel door. Very happy when I saw actual keys in the room since that was the only way we were able to get in and out of the building/room.. but the location is perfect and ultimately would stay there again. The rooms are really nice!"

"We booked through a discount site and was unaware when we showed up that everything was virtual since our email said to check in with ID at front desk. We had to call several times to finally figure out our virtual key situation. The gentleman on the phone was extremely nice and helpful. The reason we are giving it only 2 stars besides the check in issue, is because our room was not very clean. We had random pink stuff on the walls, floor, comforter, and shower. The container for soap were empty in the shower as well. We also did not have hot water but only lukewarm water in the shower. While the room setup was nice, just the lack of cleanliness (especially the floors and comforter) for what we paid was very disappointing. The issues with keys and having no front desk or anyone on site to help with room issues was also frustrating. We also did not realize they had zero parking so anyone wanting to book here needs to also take into consideration parking and parking garage fees. For us for one night and keeping our car parked cost us an additional amount that we could have used towards something else within the city."