Super 8 by Wyndham Mentor/Cleveland Area

"We stayed in this hotel 4 years ago and did not have a terrible experience so we decided to stay again and I regret it!! Upon first entering the room it was ok. Nothing had been updated since the last time but that was fine. The room looked ok. Not super clean but not dirty either. We have a toddler now so I check everything to make sure it's good for her to get into. I found a drug scale in the drawer with residue still on it. My husband told management and they just moved us to another room. I feel since drugs were found police should have been called but nope. The management came with a housekeeper to "clean" the room again. The breakfast was a joke. Just old cereal with no milk. Nothing else. Shouldn't even offer that on the site. Police monitor the parking lot nightly, probably for drug activity. The bed advertised a queen but was a full size. Hallways smelled of weed all the time with a few shady characters around at all times. We will not be staying here ever again."

"We had the worst experience ever in a hotel and could not believe this was a Wyndham hotel as in the past they were always top notch. We rented two rooms both of which were dirty, debris on floor and under and behind furniture and overall unclean in appearance. Bed was stated to be a queen size but if it was, it was the smallest queen size bed ever. But the worst part is that we discovered a ziplock bag of what appeared to be drugs tucked into the side of the recliner chair in our room. We immediately went to the the desk where we showed them the bag. They took the bag and said that management would be notified and the authorities called and we would be contacted by the manager. They did offer to give us another room which we took as who knows what went on in the room where we found the apparent drugs and/or who may return looking for them! We filed a complaint with Wyndham who sent it to the hotel manager. We asked for a full refund. The hotel responded via email and apologized for the "inconvenience" and offered a 25% discount which we did not find acceptable. Wyndham corporate would not intervene on our behalf. Done with Wyndham and would not recommend this hotel to anyone!"

"I hadn't been to this location in 2 years. I actually worked here for 7 years before the current owners bought it, many years ago. They updated some things in the lobby area, the rooms were cleaner than the last time I was there, but overall, not much had changed. I like this location because of the location it's in and I guess nostalgia from being the front desk manager for all those years. I know things change and they don't have to run it by me to do so, but knowing what I do about this business, I was shocked that at 3 am, the price could not be adjusted since I was checking out at 11 am, in 8 hours. Priceline won't let you book a room for the previous day after midnight because technically it is the next day. I tried for a price match as well, but she was not budging. Isn't something better than nothing? It's off season too and the parking lot was pretty empty. I guess I'm surprised because I know what I would have done. I need to remember not everyone is like me..."

"This was consistently the cleanest hotel I stayed at in the area of several. The staff is excellent. The rooms are nice and comfortable and very well kept and up to date. It's definitely the best pick for the price range in this area. The people at the desk are friendly and professional."

"The front desk clerk was nice and polite. The room was nice when we entered but later on during our visit we had ordered our food and while we were eating roaches started to come out. There were two baby ones on the floor, one small one was crawling on the chair and the other on about the size of bean was crawling on the night stand. If you decide to stay for a night I advise you don’t order food, shake out any clothes or bags before you leave, don’t kill anything of them with your shoes because there’s a chance you might bring them home and wash ur clothes with hot water and dry on high heat."