Summa Health Medical Group Internal Medicine - 55 Arch St.

"Doctor clevasella will never see me again. Doesnt listen to me. I will tell others of him. To steer away. He is evil."

"I have been in excruciating pain for days. I keep getting bounced from doctor to doctor. Instead of the doctors helping me all they do is send me to the ER. All the ER does is give me cat scan pain med and send me back home. Worst healthcare I have ever received in my life. Will not seek any more medical assistance from these doctors. I'll take my chances with the life threatening illness I have and will have to take the pain. Thank you Internal Medicine center for the lack of medical help."

"As others have said, they give you a half exam and act like you are only there to get out of work. They don’t take your illness seriously even when you can hear the congestion in your voice. It’s been such a bad experience on multiple occasions that today I decided to do a virtual visit through a different network that my insurance provides, I had a better experience through someone else virtually. Don’t think I will ever return to this urgent care."

"My experience with this practice has been very good. Except for the one visit when everyone was learning the new computer system, the wait to get back to the exam room was minimal (only a few minutes), and Dr. Jones is knowledgeable, caring, and actually listens. The whole staff has been polite and professional, and I get responses from my requests promptly. I take my aging dad to this practice as well, and he is also pleased with the care he receives. For quite a while, he wasn't doing very well, but the medical help he got from Dr. Jones has greatly improved his quality of life. We've only been coming here for about a year, and this is where we will stay for years!"

"I've called 4-5 times today because the referral I was given is incorrect as the office I was referred to doesn't have a spine specialist currently and central scheduling hasn't received my imaging order. Central scheduling couldn't even get through to them. I've been on hold every time I've called for nearly 20 minutes! I was just in their office yesterday and there were only three patients in the waiting room. Dr. Sheppard was amazing but their office staff is horrid. They seem bothered by patients being in the office. Absolutely ridiculous! What are the 3-4 registration people doing all day that they can't answer a phone call in 20 minutes?!"