Akron Children's Hospital 214 West Bowery Street, Akron, OH 44308

"Billing is a pain.. I check mychart regularly to pay my bills timely. However, my bill was sent to debt collector before even displaying on my chart. I'm NOT sure how does it make sense?!"

"My daughter was in the Nicu here and for some reason they neglected my daughter my daughter ended up catching Covid. The doctors weren’t calling me or alerting me to let me know what was going on with her. I did not know she had Covid until I called to ask, when can she come to the Nicu and The area that I live in….. The nurses was extremely rude. Some of the doctors were extremely rude, and they neglected my daughter…… my daughters been in the Nicu for almost 6 months and for that time she’s been in the Nicu here it’s been horrible experience for me. I just wanna know what I can do because I really want to sue this hospital and at that I just feel like they treat black babies a different way than they treat their own light babies, my daughter has a flathead deer effect. They did not use the pillows to properly head up. They might make sure they get all the money from her but they didn’t take care of her like they would do they own. These people are sick and disgusting. I forgot to add you they never cleaned her room. Her room was so disgusting and one of the nurses got rude to me got mad because I was just like her room is not clean and the nurse sat there and lied and said that she does clean the room nice when she did it because I had stuff left there. From the last time I was there…. if you’re African-American family or anything with color, I feel like you should always be up there with your baby. Don’t let them tell you nothing and you always ask questions and if it don’t sound right look it up because these doctors and nurses are not here for us they don’t care for us and you can look it up. That’s why there’s so many black moms dead and so many black babies dying so yeah, do your research….. and then, when it was time for my daughter to leave the Nicu, there was no celebration they did not teach me the CPR stuff. They didn’t tell me really nothing when she left, they didn’t give me no extractions no nothing so when she got home, I was a nervous wreck."

"My daughters MyChart was attached to a random persons MyChart - thus giving them access to my daughters medical history. Not only is this a HIPAA violation, it is a PII violation and put my young daughter in danger because they had my home address, my daughters age, birthday, SSN, and full medical history. It has since been "resolved" however, I have had a number of issues with this organization and will not be stepping foot in this hospital with any of my children. I hope this cautionary tale makes you rethink as I was always under the impression Akron Children's was THE children's hospital, the best of the best... I was greatly disappointed."

"Dr lambert Jenkins should not be a Dr! Don't leave your child alone at this hospital! My daughter was there for vomiting. I told (on the phone) Dr lambert if they could figure out the vomiting, they could figure out the weight loss. She replied with "that's not what kind of Dr I am". She also told me I could remove her from the hospital against medical advice. I never said I would! I wanted her taken care of. She upset my daughter multiple times when I wasn't there. I left long enough to get coffee or check on my son. She upset my daughter and while she tried to call me, the Dr grabbed her arm and took the phone out of her hand, leaving a bruise on her arm!! She told my daughter if I removed her from the hospital she would call child protective services on me! My daughter told her that she felt like she was careless about her situation and she replied with "calling me names won't get you out of here any faster" then she walked away. Like a child. They also gave my daughter ativan and then expected her to eat! While falling asleep in a chair and they made her stay there. There are some good nurses and attending Dr's but they all have to follow the Dr's suggestions. My daughter lost 6pds while being there. She didn't improve until Dr Mason came along. She's the best Dr there. Regardless, we won't ever go back! I thought akron was the best until our experience."

"Let me start by saying the ER staff had always and continues to be top notch. My concern is the gap between ER staff and admission, what child should have to wait 7 hours for a bed? The ER staff shows equal frustration, but when a Dr. orders to have a child admitted should a room wait time be over 4 hours? There are no excuses to have a child sit in the ER room waiting on a room without consistent communication for 4 hours. I'm really disappointed in the communication and processes at ACH. I don't know what the root cause is but when you are striving to be a top children's hospital these mishaps/failures cannot help. Again, staff for my 4 children over the past 10+ years has been excellent however I definitely see a deep slide with the past 2 visits and have concerns with the complete care administered here."