Quest Diagnostics 605 North Cleveland Massillon Road, Akron, OH 44333

"Staff was okay at first until I didn’t follow one step which was don’t flush the toilet I was too busy worrying about making my pee into a cup and wiping it off with toilet paper. I accidentally flushed because that’s just what your first instinct is after you go to the bathroom. She said “I told you not to flush the toilet!” I said oh I thought it was just not to run water. “I’m sorry” and then proceeded to make me feel uncomfortable and like I did something extremely wrong when it was an honest mistake."

"Essence was extremely rude. Kicked out a dad with his probably a year old son. I even offered to watch his son outside of the building that way he could get his test done. She then proceeded to yell at me for even offering. I just wanted my blood work done and not have it sabotaged, so I didn’t say anything. Growing up with a single dad this really hit home, and her demeanor towards it was absolutely uncalled for. I will be calling. Do better"

"Wow! I was 5 minutes late and when I checked in the tablet (not person) told me that I was more than 10 minutes late and I would have to wait for the next appointment time (fortunately that was only 15” later). There was a sign in the waiting room saying to knock and wait for the phlebotomist if I was here for a timed glucose test. Well I was here for a glucose test. I didn’t know what a “timed “ test was so I knocked. An annoyed women came out and said, “I’m with a patient”. Wow! I’m just following directions. Pretty rude. I wasn’t impressed"

"It may be a trite statement, but I would give Quest a zero star rating if it were possible. The printout I was given indicated they are open until 4pm. Arriving at the address wasn’t pleasant, and proved to be an omen of things to come. Whomever designed the creative parking lot obviously has never driven a full sized truck. Once I finally parked, it took a couple minutes to follow the signs through a maze of corridors and steps into the basement of the building in order to find the Quest site. The first thing I noticed is a sign taped up that indicated they only test until 3:00. Being as it was 2:00 and there was only one person in the waiting room, I wrongly assumed I was fine. There is no receptionist or any living body at the front desk, just a tablet. In true form the tablet has a notice taped to it indicating that you’re not ot comply with some of the questions… brilliant. Anyhow, I proceed through following the prompts, then the tablet says that they do are not accepting any more walk-in tests today. Okay then, there is exactly one person in the waiting area, and it’s two hours to closing time. Excactly how long does it take to p*ss in a cup?! I will drive to Pennsylvania for my test before I will return here."

"Their phlebotomist, Essence, that did my blood draw was thorough and professional. She was very gentle and easy to talk to! Thank you for the wonderful experience."