Rite Aid 1914 Bailey Road, Cuyahoga Falls, OH 44221

"I understand that the staff can be overwhelmed, especially during flu season, but there's no excuse for rude behavior, ignoring incoming calls for over 20 minutes straight, being told "probably cuz it's not done" after waiting two days for a prescription to be filled and you finally call about it. Etc, etc. Very tired of this pharmacy and ready to elsewhere. It used to be great but the last few months it really has gotten terrible. Having to drive there to ask about your prescription because no one cares to answer the phone is just terrible customer service!!"

"I have been using this pharmacy for about 4 years now. I have never cared much for this pharmacy constant issues with things not being refilled when I was told they would be and very rude staff. But they are located close to my house and I figured the inconvenience of dealing with them once a month was better than driving across town. But the last couple months things have gotten way worse. Now when I try to fill prescriptions they are out of stock and when in stock sometimes 3 or 4 days before something is filled. Last night I went to pick up a prescription that I was told would be ready at 1:00pm. When I got there it wasn’t ready and when I asked when it would be ready the girl shrugged her shoulders and said hopefully tomorrow. I said hopefully tomorrow whats that mean and she just ignored me. Looks like im done with this pharmacy and will be driving across town"

"The pharmacy constantly is out of the medicine prescribed, they take forever to fill prescriptions and place you on hold and never pick up!"

"The Pharmacists working 5/30/2023 at around 5:15pm are extremely RACIST and discriminatory! I hope they lose all their jobs, refusing to give their names so having to write a review here. My friend’s boyfriend who is white is NEVER denied life saving syringes for their diabetic dog, the one time she goes to pick them up, she is racially profiled and denied because of “pharmacy discretion” aka they are denying it because a black woman is filling the prescription this time. Of course it affects her diabetic dogs welfare because she can’t receive her insulin as well. THEY ARE RACIST, DONT GO HERE!!!!"

"Clean store. Pharmacy is nice and helpful. I appreciate them working with me when I get my prescriptions. I've not had any problems here. I've picked up my Amazon orders here when I've ordered some expensive items and don't trust them being left outside my house. Pleasant people who don't bother you. It's a good Rite Aid, I always stop at this one."